NHS Enterprise Success Leader: Growth & Impact

Heim; Greater London; Hybrid; GBP 55,000 - 70,000; Full time

Benefits offered by this job

Hybrid working

Equity options

Birthday day off

Job summary

Heim is seeking an Enterprise Customer Success Manager to lead large NHS deployments across the UK. You will manage end-to-end contracts from pilot design through adoption, expansion and renewal, driving real-world value and ROI for hospital trusts.

You will own multi-site implementations, align with clinical safety and governance, and demonstrate measurable time and efficiency gains while expanding the use of Heim’s software.

Qualifications

• Experience leading multi-site NHS deployments and complex healthcare accounts.
• Proven track record of driving ACV growth, retention and NRR.
• Strong stakeholder management from frontline staff to executives.
• Ability to translate clinical impact into commissioning and renewal narratives.

Responsibilities

• Own full contract value from mobilisation to go-live and embedding usage.
• Coordinate phased multi-team rollouts with speed and governance.
• Lead data governance, DPIA and information governance steps for go-live.
• Identify risks early and prepare mitigations to protect timelines and relationships.
• Be the face of Heim to partners, building trust from staff to the COO and project sponsor.
• Coach teams on new ways of working and maintain engagement.

Skills

Strategic account leadership

NHS/healthcare domain

Enterprise growth & renewals

Data-driven decision making

AI integration

Job description

Heim is seeking an Enterprise Customer Success Manager to lead large NHS deployments across the UK. You will manage end-to-end contracts from pilot design through adoption, expansion and renewal, driving real-world value and ROI for hospital trusts.

You will own multi-site implementations, align with clinical safety and governance, and demonstrate measurable time and efficiency gains while expanding the use of Heim’s software.