Strategic Enterprise Customer Success Manager (NHS)

Heidi Health Corp.; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private medical and dental cover

Mental health support

Wellbeing stipend

Home office budget

Learning and development budget

Parental leave

Job summary

Heidi is expanding its UK and Ireland NHS-focused enterprise health‑system practice. We are hiring a strategic Enterprise Customer Success Manager to lead senior engagements with NHS trusts and health networks, shaping deployment strategy and cross‑functional delivery.

You will drive adoption, renewal, and expansion across 10–15 large accounts and coordinate a multi-disciplinary team. You will influence executive stakeholders, translate commitments into actionable briefs, and orchestrate a

Qualifications

• NHS or health system experience.
• Executive advisory presence.
• Cross-functional orchestration across teams you do not own.
• 5+ years in SaaS customer success or client-facing roles with 3+ years managing enterprise accounts (250+ users).
• Change management: multi-site rollouts with genuine adoption.

Responsibilities

• Lead executive-level engagements with CIOs, CMOs, COOs, and clinical directors.
• Translate executive commitments into clear delivery briefs and outcomes.
• Adapt advisory style across clinicians, ops, IT, and board-level executives.
• Serve as accountable lead for cross-functional pod: Implementation Specialists, Clinical Associates, Account Executives, and Forward Deployed Engineers.
• Drive multi-site NHS rollouts with governance structures and adoption programmes.

Skills

NHS experience

Executive advisory presence

Cross-functional orchestration

Enterprise lifecycle ownership

Change management

Commercial acumen

Data to narrative

Political intelligence

Job description

Heidi is expanding its UK and Ireland NHS-focused enterprise health‑system practice. We are hiring a strategic Enterprise Customer Success Manager to lead senior engagements with NHS trusts and health networks, shaping deployment strategy and cross‑functional delivery.

You will drive adoption, renewal, and expansion across 10–15 large accounts and coordinate a multi-disciplinary team. You will influence executive stakeholders, translate commitments into actionable briefs, and orchestrate a