NHS Emergency Communications Operator — Flexible Hours

Somerset NHS Foundation Trust; Wimbledon; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave

Career development

Blue Light Card/NHS perks

Job summary

Somerset NHS Foundation Trust is seeking a calm and organised Switchboard Operator to be the first point of contact, handling over 60,000 calls per month and supporting emergency responses. The role involves liaising with clinicians, managers, emergency services and the public, delivering courteous and professional service.

You will operate complex telecom systems, maintain records, and support administrative tasks while working across shifts, including nights and weekends.

Responsibilities

• Operate complex telecommunication systems including MITEL consoles and paging systems.
• Respond to emergency calls and alarms with precision and urgency.
• Maintain accurate records and databases including on-call rotas and emergency logs.
• Provide Trust ID badges and manage swipe access systems.
• Support administrative tasks and contribute to service improvements.
• Work flexibly across shifts including early, late, night and weekend cover.

Job description

Somerset NHS Foundation Trust is seeking a calm and organised Switchboard Operator to be the first point of contact, handling over 60,000 calls per month and supporting emergency responses. The role involves liaising with clinicians, managers, emergency services and the public, delivering courteous and professional service.

You will operate complex telecom systems, maintain records, and support administrative tasks while working across shifts, including nights and weekends.