Emergency Communications Operator

Somerset NHS Foundation Trust; Taunton; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave

Job summary

Somerset NHS Foundation Trust is seeking a Switchboard Operator to be the first point of contact, handling over 60,000 calls per month. You’ll play a vital role in managing emergency responses and supporting clinical teams with courteous, professional service.

Join a fast-paced team, receive comprehensive training, and enjoy NHS benefits including pension, generous leave, and development opportunities while contributing to patient care and urgent response services.

Qualifications

• GCSEs including English and mathematics or equivalent.
• Vocational qualification equivalent to Microsoft Office MOST, ECDL or related qualification.

Responsibilities

• Operate MITEL consoles and paging systems.
• Respond to emergency calls and alarms with precision and urgency.
• Maintain accurate records and databases including on-call rotas and emergency logs.
• Provide Trust ID badges and manage swipe access systems.
• Support administrative tasks and contribute to service improvements.
• Work flexibly across shifts including early, late, night and weekend cover.

Skills

Switchboard experience

Customer service

IT literacy

Effective communication

Education

GCSE English & Maths

Vocational IT qualification (MS Office / ECDL)

BTEC/IM&T related subject or experience

Tools

MITEL consoles

Paging systems

Microsoft Office

IT systems

Job description

Somerset NHS Foundation Trust is seeking a Switchboard Operator to be the first point of contact, handling over 60,000 calls per month. You’ll play a vital role in managing emergency responses and supporting clinical teams with courteous, professional service.

Join a fast-paced team, receive comprehensive training, and enjoy NHS benefits including pension, generous leave, and development opportunities while contributing to patient care and urgent response services.