24/7 Switchboard & Alarm Response Operator

Northampton General Hospital; Nottingham; On-site; GBP 17,000 - 21,000; Full time

Job summary

Northampton General Hospital NHS Trust is seeking an efficient switchboard operator to work within the Unified Communications team. The role involves handling the Avaya switchboard, directing calls, and coordinating with emergency and paging systems to support staff and patients.

Excellent communication and a courteous, patient-centered approach are essential. The role may require day, evening, and night shifts, including weekends and bank holidays, to ensure 24/7 coverage.

Qualifications

• Excellent communication and customer service skills.
• Experience with switchboard or public sector contact centers.
• Knowledge of Avaya telephony systems.
• Ability to work 24/7 and flexible shifts.

Responsibilities

• Operate the Group's switchboard consoles in a courteous, efficient manner.
• Answer calls, connect outgoing calls, and log personal calls for billing.
• Monitor alarm and paging systems and guide crash teams.
• Provide first point of contact to patients, relatives or carers with non-clinical information.
• Provide out-of-hours reception cover and 24-hour switchboard support.
• Support training of new team members.
• Flex to weekends and night shifts to maintain 24-hour cover.

Skills

Avaya telephony

Switchboard operations

Excellent communication

Customer service

Education

Vocational level 2 education

Knowledge of health services

Tools

Pager solutions

Job description

Northampton General Hospital NHS Trust is seeking an efficient switchboard operator to work within the Unified Communications team. The role involves handling the Avaya switchboard, directing calls, and coordinating with emergency and paging systems to support staff and patients.

Excellent communication and a courteous, patient-centered approach are essential. The role may require day, evening, and night shifts, including weekends and bank holidays, to ensure 24/7 coverage.