Switchboard Operator

Somerset NHS Foundation Trust; Wimbledon; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Flexible working options

NHS pension scheme

Generous annual leave

Career development

Blue Light Card/NHS perks

Job summary

Somerset NHS Foundation Trust is seeking a calm and organised Switchboard Operator to be the first point of contact, handling over 60,000 calls per month and supporting emergency responses. The role involves liaising with clinicians, managers, emergency services and the public, delivering courteous and professional service.

You will operate complex telecom systems, maintain records, and support administrative tasks while working across shifts, including nights and weekends.

Responsibilities

• Operate complex telecommunication systems including MITEL consoles and paging systems.
• Respond to emergency calls and alarms with precision and urgency.
• Maintain accurate records and databases including on-call rotas and emergency logs.
• Provide Trust ID badges and manage swipe access systems.
• Support administrative tasks and contribute to service improvements.
• Work flexibly across shifts including early, late, night and weekend cover.

Job description

Are you a calm, organised and tech-savvy individual who thrives in a fast-paced environment? Do you enjoy helping people and being at the heart of critical communications? If so, we'd love to hear from you!

As a Switchboard Operator, you'll be the first point of contact for the Trust, handling over 60,000 calls per month. You'll play a vital role in managing emergency responses including cardiac arrests, major incidents, helicopter landings and more. This is a challenging and rewarding role where no two days are the same.

You'll work with a wide range of stakeholders, from clinicians and senior managers to emergency services and the public, providing a courteous, efficient and professional service at all times.

Main duties of the job

• Operate complex telecommunication systems including MITEL consoles and paging systems.
• Respond to emergency calls and alarms with precision and urgency.
• Maintain accurate records and databases including on-call rotas and emergency logs.
• Provide Trust ID badges and manage swipe access systems.
• Support administrative tasks and contribute to service improvements.
• Work flexibly across shifts including early, late, night and weekend cover.

You’ll join a supportive and fast-paced team where your role directly contributes to patient care and emergency response. You’ll receive comprehensive training and have opportunities to grow and develop within the Trust, all while making a real difference every day.

At Somerset NHS Foundation Trust, we’re committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer

We offer

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential
• Additionally, you’ll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset?

Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it’s a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.