Clerical Officer

Sheffield Teaching Hospitals NHS Foundation Trust; Sheffield; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

NHS benefits

Professional development opportunities

Job summary

The Radiology Contact Centre within the Medical Imaging and Medical Physics Department at Sheffield Teaching Hospitals NHS Foundation Trust is recruiting a Clerical Officer. You will manage referrals, book patients, record interactions, and ensure high-quality administrative support to deliver excellent patient care.

You will need outstanding interpersonal and organisational skills, confidence in professional telephone communication, and aptitude for using a range of IT systems to maintain

Qualifications

• Excellent interpersonal skills and a confident, professional communicator by telephone.
• Good organisational skills and attention to detail in admin processes.
• Ability to use a variety of IT systems to manage referrals and bookings.

Responsibilities

• Manage referrals received by STHFT and book patients in line with clinical recommendations.
• Record all patient interactions accurately to maintain robust audit trails.
• Process cancellations and rebookings and ensure special appointment requirements are met.
• Provide outstanding customer service to patients and Trust colleagues by telephone.

Skills

Interpersonal skills

Organisational skills

Professional telephone communication

Customer service

Tools

IT systems

Job description

This is an exciting opportunity to join the dynamic and fast-paced Medical Imaging and Medical Physics Department at Sheffield Teaching Hospitals. As a clerical officer in the Radiology Contact Centre you will play a key role in delivering a high-quality service providing exceptional patient care and administrative services.

In this role, you will manage referrals received by STHFT, ensuring accurate record-keeping and booking patients in line with clinical recommendations. You will provide outstanding customer service in all interactions with patients and colleagues, consistently demonstrating the Trust’s PROUD values and adhering to Trust policy standards at all times.

Your responsibilities will include ensuring that any special requirements for appointments are met, processing requests for cancellations or rebooking’s, and accurately recording all patient interactions within the relevant IT systems. This will ensure a robust audit trail and maintain high standards of data quality.

We are looking for exceptional individuals with excellent interpersonal skills, good organisational skills and a real passion for delivering a high quality patient experience – and those looking to develop and progress in the NHS. You will need to be a confident and professional communicator with patients and Trust colleagues by telephone and have and good aptitude for using a variety of IT systems.

We are looking for excellent professionals to deliver the administration of our patient booking with growing demand and changes in the way people want to be able to manage their own healthcare and are developing processes and better facilities to support you to meet these needs and ensuring Radiology is a brilliant place to work.

As part of the Radiology Contact Centre team, you will support the key aims which are to:

• Provide an easy and positive experience for patients who need an appointment.
• Reduce the incidence/occurrence of/number of missed appointments and patients not attending
• Provide an effective and standardised booking process
• Adopting of new digital technologies
• Maximise the expertise of our administrative staff by providing an excellent environment equipped to support the work

Increase opportunities for staff training and development and career progression for those who aspire to develop their NHS careers within our Trust.

You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its staff. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.

The Medical Imaging and Medical Physics Department plays a vital role in supporting the diagnosis, treatment, and management of patients across the Trust. As a cornerstone of clinical care, the department provides a wide range of imaging and diagnostic services, utilising state-of-the-art technology and innovative techniques to deliver accurate and timely results.

The Radiology Contact Centre works to improve the resilience within outpatient booking services and facilitate the faster adoption of technological improvements for the benefit of patients. The Radiology Contact Centre is a diverse team and has a culture of continuous improvement in outpatient booking systems and processes.

For further details / informal visits contact: Name: Jo-Anne Wau Job title: Operational Manager Email address: [e-mail] Telephone number: 0114 2712512