NHS Call Handler: Book Life-Saving Appointments

Penrose Health; Greater London; On-site; GBP 25,000 - 34,000; Full time

Job summary

Penrose Health is seeking a resilient Call Handler to join our Proactive Care hub in London Bridge. In this NHS appointments role you will make 150+ outbound calls daily to patients due for clinical reviews, explaining the importance of attendance and encouraging action. The role is fast-paced, targets-driven and requires strong communication and digital skills.

You will work across clinical areas, learn new terminology, and record outcomes in CRM systems. Right to work in the UK is required.

Qualifications

• Experience in outbound calling, telesales, fundraising, or similar roles.

Responsibilities

• Make 150+ outbound calls per day to NHS patients due for clinical reviews.
• Handle objections professionally and follow up to secure bookings.
• Explain the importance of health appointments in a clear, persuasive way.
• Record call outcomes accurately and update patient records in CRM systems.
• Meet and exceed daily, weekly, and monthly booking targets.

Skills

Outbound calling

Communication skills

Emotional resilience

Target driven

Tools

CRM systems

Job description

Penrose Health is seeking a resilient Call Handler to join our Proactive Care hub in London Bridge. In this NHS appointments role you will make 150+ outbound calls daily to patients due for clinical reviews, explaining the importance of attendance and encouraging action. The role is fast-paced, targets-driven and requires strong communication and digital skills.

You will work across clinical areas, learn new terminology, and record outcomes in CRM systems. Right to work in the UK is required.