NHS 111 Call Handler - Peterborough

Maudsley Learning; Peterborough; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

6-week training program

Job summary

HUC invites applications for NHS 111 Call Handler in Peterborough. Join a dedicated team delivering urgent and out-of-hours support across a broad region and contribute to patient care 24/7.

You will complete a comprehensive 6-week training, 9am-5pm, with shift patterns across 7am-11pm. Competitive hourly pay and flexible working options are available to fit around your life.

Qualifications

• Experience in customer service is preferred.
• Willingness to complete a 6-week training programme.
• Ability to work flexible shift patterns and weekends.

Responsibilities

• Handle urgent and non-urgent calls and provide medical guidance.
• Assess callers and direct them to appropriate healthcare professionals or services.
• Utilise NHS Pathways to determine next steps and outcomes.

Skills

Customer service

Active listening

Communication

Tools

NHS Pathways Software

Job description

Main area Call Handling Grade Non NHS Banding Contract Permanent Hours

• Full time
• Part time
• Flexible working

37.5 hours per week (Various set shift patterns available between 7am-11pm) Job ref 4265-8357339

Employer HUC Employer type NHS Site Sand Martin House Town Peterborough Salary £12.71 - £17.51 per hour Salary period Hourly Closing 18/10/2026 23:59

NHS 111 Call Handler - Peterborough

Non NHS Banding

Job overview

Looking for a role that fits around your life while making a real difference?

Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need—when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.

At our Peterborough Contact Centre, we have rota availability for various different shift patterns between 7am-11pm across 7 days a week.

To get started, you’ll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am–5pm.

Main duties of the job

Your Role:

• First Contact: Manage urgent and non-urgent cases, providing essential medical advice.
• NHS Pathways Software: Assess patients’ conditions and direct them to the appropriate healthcare professional or service.
• Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.

Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.

Working for our organisation

Why HUC?

• Thriving and Growing: Our continued growth means more opportunities for you!
• Diverse Roles: As a 111 Call Handler, you’ll be the first point of contact, making a real difference in patients’ lives.
• Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.
• Community Impact: Be a vital part of your community, providing essential care and support to those in need.
• A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
• Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don’t worry, we continue to support you and help develop your skill once you start taking calls

Detailed job description and main responsibilities

For a full job description and full person specification, along with more details about our organisation, please see attached documentation,

"111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested."

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).

We reserve the right to close this vacancy early, should we receive sufficient applications.

Address

• Lives within 60 minute commute
• Has Customer Service Experience
• Has the right to work in the UK
• Can commit to 6 weeks full time training (9am-5pm Monday- Friday)

Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).

We reserve the right to close this vacancy early, should we receive sufficient applications.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.