Call Handler NHS - Patient Recall

Penrosehealth; Greater London; On-site; GBP 25,000 - 32,000; Full time

Job summary

Penrosehealth is seeking a resilient Call Handler for the NHS Patient Recall programme at London Bridge. In this permanent full-time role, you will contact NHS patients for vital health reviews, making 150+ outbound calls daily and updating CRM records.

The position emphasizes clear communication, objection handling, and meeting daily, weekly, and monthly targets in a fast-paced environment. Right to work in the UK required; sponsorship not provided.

Qualifications

• Makes 150+ outbound calls per day to NHS patients awaiting reviews.
• Handles objections professionally and maintains patient rapport.
• Able to explain the importance of appointments clearly to drive action.

Responsibilities

• Make 150+ outbound calls per day to NHS patients due for clinical reviews.
• Handle objections professionally, including multiple contacts with the same patient.
• Explain the importance of health appointments in a clear, persuasive way.
• Motivate hesitant patients to book potentially life-saving appointments.
• Work across clinical areas and learn new medical terminology (training provided).
• Record call outcomes accurately and update patient records in CRM systems.
• Meet and exceed daily, weekly, and monthly booking targets.

Skills

Outbound calling

Strong communication

Target-driven

Tools

CRM systems

Job description

Call Handler NHS - Patient Recall

Application Deadline: 29 August 2026

Department: Proactive Care

Employment Type: Permanent - Full Time

Location: London Bridge

Compensation: £25,000 - £32,000 / year

Description

We are seeking a resilient, motivated individual to join our Proactive Carehub as a Call Handler in our NHS appointments team. In this high‑impact role, you’ll be part of a dedicated Patient Recall team focused on helping NHS patients access vital health reviews and clinical appointments.

You’ll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someone’s health – and in some cases, may even save lives.

This is a fast‑paced, target‑driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. You’ll need strong communication skills, emotional resilience, and a genuine desire to help people. You’ll also be expected to learn quickly, as you’ll be working across multiple clinical areas and using various systems to track and record patient interactions.

If you’ve worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections, and you thrive on hitting targets – this could be the perfect challenge for you.

Key Responsibilities

• Making 150+ outbound calls per day to NHS patients due for clinical reviews.
• Handling objections professionally, including from patients contacted multiple times.
• Explaining the importance of health appointments in a clear, persuasive way.
• Motivating hesitant or sceptical patients to book potentially life‑saving appointments.
• Working across multiple clinical areas and learning new medical terminology (training provided).
• Tracking your performance and participating in coaching to improve booking rates.
• Recording call outcomes accurately and updating patient records in CRM systems.
• Meeting and exceeding daily, weekly, and monthly booking targets.
• Thriving in a fast‑paced, target‑driven environment where resilience is key.

You’ll thrive here if you:

• Enjoy speaking to people and can build rapport quickly, even over the phone.
• Stay calm and professional when handling objections or rejection.
• Are motivated by targets and enjoy working in a performance‑driven environment.
• Bounce back quickly from setbacks and keep your energy high throughout the day.
• Learn fast and are open to picking up new medical terminology and systems.
• Take pride in helping others and want to make a meaningful impact on patient health.
• Are confident using computers and comfortable navigating digital systems.
• Work well independently but also enjoy being part of a supportive, goal‑oriented team.

We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.