Call hander NHS

Gap Personnel Limited; Boston; On-site; GBP 21,000 - 24,000; Full time

Job summary

Gap Personnel Limited is recruiting for a Band 3 Call Handler based at Pilgrim Hospital, Boston. You will be the first point of contact for patients and healthcare professionals, managing calls and directing enquiries to the appropriate department.

This temporary role for 6-8 weeks requires excellent communication, strong customer service, and the ability to remain calm under pressure while handling confidential information in line with NHS policies.

Qualifications

• Excellent communication and listening skills.
• Strong customer service experience.
• Good keyboard and IT skills.
• Ability to remain calm and professional under pressure.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• GCSEs (or equivalent) in English and Maths.

Responsibilities

• Answer incoming calls promptly and professionally.
• Accurately record and update information on electronic systems.
• Signpost callers to the appropriate department or service.
• Deal with sensitive and confidential information in line with NHS policies.
• Provide excellent customer service to patients, relatives and healthcare professionals.
• Escalate urgent concerns following departmental procedures.
• Work collaboratively with colleagues to maintain service standards.

Skills

Excellent communication

Customer service

Keyboard skills

Calm under pressure

Attention to detail

Teamwork

GCSE English & Maths

Education

GCSE English and Maths

Tools

NHS systems

Job description

We are looking for compassionate, organised and professional individuals to join a busy team as a Band 3 Call Handler based at Pilgrim Hospital, Boston.

These are temporary roles for 6-8 weeks initially.

As the first point of contact for patients, healthcare professionals and members of the public, you will play a vital role in ensuring calls are managed efficiently and directed appropriately. This is an excellent opportunity for someone who enjoys helping others, thrives in a fast-paced environment and wants to contribute to delivering outstanding NHS services.

Key Responsibilities

• Answer incoming calls promptly and professionally.
• Accurately record and update information on electronic systems.
• Signpost callers to the appropriate department or service.
• Deal with sensitive and confidential information in line with NHS policies.
• Provide excellent customer service to patients, relatives and healthcare professionals.
• Escalate urgent concerns following departmental procedures.
• Work collaboratively with colleagues to maintain service standards.

About You

We are looking for candidates who can demonstrate:

Essential Requirements

• Excellent communication and listening skills.
• Strong customer service experience.
• Good keyboard and IT skills.
• Ability to remain calm and professional under pressure.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• GCSEs (or equivalent) in English and Maths.

Desirable

• Previous NHS experience.
• Experience working in a call centre, contact centre or healthcare environment.
• Knowledge of NHS systems and processes.