Patient Care Call Handler – NHS Frontline Support

Gap Personnel Limited; Boston; Vor Ort; GBP 21.000 - 24.000; Vollzeit

Zusammenfassung

Gap Personnel Limited is recruiting for a Band 3 Call Handler based at Pilgrim Hospital, Boston. You will be the first point of contact for patients and healthcare professionals, managing calls and directing enquiries to the appropriate department.

This temporary role for 6-8 weeks requires excellent communication, strong customer service, and the ability to remain calm under pressure while handling confidential information in line with NHS policies.

Qualifikationen

• Excellent communication and listening skills.
• Strong customer service experience.
• Good keyboard and IT skills.
• Ability to remain calm and professional under pressure.
• High level of accuracy and attention to detail.
• Ability to work independently and as part of a team.
• GCSEs (or equivalent) in English and Maths.

Aufgaben

• Answer incoming calls promptly and professionally.
• Accurately record and update information on electronic systems.
• Signpost callers to the appropriate department or service.
• Deal with sensitive and confidential information in line with NHS policies.
• Provide excellent customer service to patients, relatives and healthcare professionals.
• Escalate urgent concerns following departmental procedures.
• Work collaboratively with colleagues to maintain service standards.

Kenntnisse

Excellent communication

Customer service

Keyboard skills

Calm under pressure

Attention to detail

Teamwork

GCSE English & Maths

Ausbildung

GCSE English and Maths

Tools

NHS systems

Jobbeschreibung

Gap Personnel Limited is recruiting for a Band 3 Call Handler based at Pilgrim Hospital, Boston. You will be the first point of contact for patients and healthcare professionals, managing calls and directing enquiries to the appropriate department.

This temporary role for 6-8 weeks requires excellent communication, strong customer service, and the ability to remain calm under pressure while handling confidential information in line with NHS policies.