Call Handler NHS - Patient Recall

Penrose Health; Greater London; Presencial; GBP 25.000 - 34.000; Jornada completa

Descripción de la vacante

Penrose Health is seeking a resilient Call Handler to join our Proactive Care hub in London Bridge. In this NHS appointments role you will make 150+ outbound calls daily to patients due for clinical reviews, explaining the importance of attendance and encouraging action. The role is fast-paced, targets-driven and requires strong communication and digital skills.

You will work across clinical areas, learn new terminology, and record outcomes in CRM systems. Right to work in the UK is required.

Formación

• Experience in outbound calling, telesales, fundraising, or similar roles.

Responsabilidades

• Make 150+ outbound calls per day to NHS patients due for clinical reviews.
• Handle objections professionally and follow up to secure bookings.
• Explain the importance of health appointments in a clear, persuasive way.
• Record call outcomes accurately and update patient records in CRM systems.
• Meet and exceed daily, weekly, and monthly booking targets.

Conocimientos

Outbound calling

Communication skills

Emotional resilience

Target driven

Herramientas

CRM systems

Descripción del empleo

Description

We are seeking a resilient, motivated individual to join our Proactive Care hub as a Call Handler in our NHS appointments team. In this high-impact role, you'll be part of a dedicated Patient Recall team focused on helping NHS patients access vital health reviews and clinical appointments.

You'll make over 150 outbound calls per day, engaging with patients who may be unaware, hesitant, or previously unresponsive. Your goal is to build rapport quickly, explain the importance of the appointment clearly, and motivate them to take action. These conversations can have a direct impact on someone's health - and in some cases, may even save lives.

This is a fast-paced, target-driven role where success is measured by your ability to connect, persuade, and bounce back from rejection. You'll need strong communication skills, emotional resilience, and a genuine desire to help people. You'll also be expected to learn quickly, as you'll be working across multiple clinical areas and using various systems to track and record patient interactions.

If you've worked in outbound calling, telesales, fundraising, or any role that involves speaking to strangers and overcoming objections, and you thrive on hitting targets - this could be the perfect challenge for you.

Application Deadline

30 October 2026

Department

Proactive Care

Location

London Bridge

Compensation

£25,000 - £34,000 / year

Key Responsibilities

• Making 150+ outbound calls per day to NHS patients due for clinical reviews.
• Handling objections professionally, including from patients contacted multiple times.
• Explaining the importance of health appointments in a clear, persuasive way.
• Motivating hesitant or sceptical patients to book potentially life-saving appointments.
• Working across multiple clinical areas and learning new medical terminology (training provided).
• Tracking your performance and participating in coaching to improve booking rates.
• Recording call outcomes accurately and updating patient records in CRM systems.
• Meeting and exceeding daily, weekly, and monthly booking targets.
• Thriving in a fast-paced, target-driven environment where resilience is key.

You’ll Thrive Here If You

• Enjoy speaking to people and can build rapport quickly, even over the phone.
• Stay calm and professional when handling objections or rejection.
• Are motivated by targets and enjoy working in a performance-driven environment.
• Bounce back quickly from setbacks and keep your energy high throughout the day.
• Learn fast and are open to picking up new medical terminology and systems.
• Take pride in helping others and want to make a meaningful impact on patient health.
• Are confident using computers and comfortable navigating digital systems.
• Work well independently but also enjoy being part of a supportive, goal-oriented team.

More Information

We are unfortunately unable to sponsor applicants for this role, so you will need to have right to work in the UK in order to apply for this role.