Healthcare Administration Officer — Patient Care

UHCW NHS Trust; Coventry; On-site; GBP 21,000 - 25,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking an Administration Officer to join our dedicated admin team at City of Coventry Health Centre Site. You will provide efficient administrative support, managing enquiries, keeping records, coordinating appointments and meetings to support high-quality patient care.

The role requires organised, proactive individuals with strong communication, attention to detail and the ability to work independently and as part of a

Qualifications

Responsibilities

• Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
• Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.
• Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate
• Communicate with staff, patients and/or external organisations using appropriate methods
• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.
• Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department
• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos)
• Assist with training new team members in Trust operational systems and department procedures
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly
• Prioritise daily tasks to achieve timescales set
• Provide appropriate cover in the absence of other members of the team
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement

Job description

University Hospitals Coventry and Warwickshire NHS Trust in Coventry is seeking an Administration Officer to join our dedicated admin team at City of Coventry Health Centre Site. You will provide efficient administrative support, managing enquiries, keeping records, coordinating appointments and meetings to support high-quality patient care.

The role requires organised, proactive individuals with strong communication, attention to detail and the ability to work independently and as part of a