Administration Officer

NHS; Coventry; On-site; GBP 21,000 - 27,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust (UHCW) is seeking an Administration Officer to join our City of Coventry Health Centre Site. You will support high-quality patient care through efficient admin, handling enquiries, maintaining records and coordinating appointments in a busy healthcare setting.

We value organisation, proactive communication and the ability to work well both independently and as part of a team.

Qualifications

• Excellent communication skills and the ability to handle enquiries professionally.
• Strong organisational skills with attention to detail and accuracy.
• Able to work both independently and as part of a team.
• Proactive approach with good time management and prioritisation.

Responsibilities

• Welcome visitors and provide first point of contact.
• Manage enquiries and direct to appropriate colleagues.
• Maintain manual and electronic filing systems and databases.
• Input and update patient and department data in IT systems.
• Produce monthly department reports and disseminate information.
• Support training of new team members on Trust systems.
• Process incoming/outgoing post and distribute as needed.
• Prioritise daily tasks to meet timescales.
• Provide cover when colleagues are absent.
• Contribute to service improvement initiatives.

Skills

Communication skills

Organised

Attention to detail

Team player

Proactive

Independent worker

Tools

Trust IT systems

Job description

Administration Officer Jobs in Coventry at NHS

Join our dedicated administrative team at University Hospitals Coventry and Warwickshire (UHCW) at our City of Coventry Health Centre Site and play a key role in supporting the delivery of high-quality patient care. As an Administration Officer , you will provide efficient and professional administrative support, ensuring the smooth day-to-day running of services across the Trust.

You will be responsible for managing enquiries, maintaining accurate records, coordinating appointments and meetings, and supporting colleagues across a busy healthcare environment. We are looking for an organised, proactive individual with excellent communication skills, strong attention to detail, and the ability to work effectively both independently and as part of a team.

This is an excellent opportunity to develop your administrative career within one of the UK’s leading NHS organisations while making a meaningful difference to patients and staff every day.

Please note this vacancy is not eligible for sponsorship.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received.

Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.

Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.

Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate

Communicate with staff, patients and/or external organisations using appropriate methods

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence – University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation’s core values.

• Maintain both manual and electronic filing systems and databases, as required by the department and Trust policies, ensuring all documents are accurately and appropriately archived
• Maintain an efficient and comprehensive administrative service, including photocopying, providing support to the departments and other team members as requested
• Utilise relevant Trust IT systems, as determined by the role, ensure all relevant patient data is collected and input accurately in line with Trust guidelines.
• Collate, input and monitor department documentation and information to assist with the production of monthly reports for the department
• Responsible for the dissemination of all relevant information to departments, external and internal users (e.g. dissemination of minutes, memos)
• Assist with training new team members in Trust operational systems and department procedures
• Responsible for the receipt and distribution of incoming/outgoing post and action accordingly
• Prioritise daily tasks to achieve timescales set
• Provide appropriate cover in the absence of other members of the team
• Continually contribute to patient and business improvement Agendas. Share ideas for potential service improvement

For further details please see the attached job description.

Title: Administration Officer

Company: NHS

Location: Coventry