Administration Officer

University Hospitals Coventry and Warwickshire (UHCW) NHS Trust; Coventry; On-site; GBP 23,000 - 28,000; Full time

Job summary

University Hospitals Coventry and Warwickshire NHS Trust is seeking an Administration Officer at the City of Coventry Health Centre Site to provide efficient administrative support and manage enquiries, appointments, and meetings across a busy NHS setting.

You will work as part of a dedicated team, with a focus on accuracy, organisation, and proactive communication to ensure high-quality patient care and smooth service delivery.

Qualifications

• Organised, proactive candidate with excellent communication skills and strong attention to detail.

Responsibilities

• Welcome, greet and assist visitors, acting as the first point of contact.
• Collate information and maintain computerised information systems; provide accurate data to the multi-disciplinary team.
• Handle routine enquiries and liaise with staff, patients and external organisations as appropriate.
• Provide efficient administrative support across the Trust to enable day-to-day service delivery.

Skills

Organised

Proactive

Communication skills

Attention to detail

Job description

Join our dedicated administrative team at University Hospitals Coventry and Warwickshire (UHCW) at our City of Coventry Health Centre Site and play a key role in supporting the delivery of high-quality patient care. As an Administration Officer, you will provide efficient and professional administrative support, ensuring the smooth day-to-day running of services across the Trust.

You will be responsible for managing enquiries, maintaining accurate records, coordinating appointments and meetings, and supporting colleagues across a busy healthcare environment. We are looking for an organised, proactive individual with excellent communication skills, strong attention to detail, and the ability to work effectively both independently and as part of a team.

This is an excellent opportunity to develop your administrative career within one of the UK's leading NHS organisations while making a meaningful difference to patients and staff every day.

Please note this vacancy is not eligible for sponsorship.

Closing Date: Please be advised that this job advert will close as soon as sufficient applications have been received.

• Welcome, receive and greet all visitors to the area, providing the first point of direct contact for all service users, resolving routine enquiries and complaints professionally in accordance with local standards and procedures, and referring other queries to relevant colleagues where appropriate.
• Collate information generated by others in order to maintain computerised information systems, ensuring that data is accurately recorded and updated as required. Provide accurate data as requested by other members of the multi-disciplinary team.
• Act as the first point of contact for dealing with routine enquiries and take action as necessary liaising with others as appropriate
• Communicate with staff, patients and/or external organisations using appropriate methods

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence® designated organisation – please click the link for further details about this prestigious award. Pathway To Excellence ® - University Hospitals Coventry & Warwickshire (uhcw.nhs.uk)

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

For further details / informal visits contact: Name: Donna Morris Job title: Administration Manager for Therapies Email address: [e-mail] Telephone number: 02476 965710