NHS Administration Assistant – Patient Records & Support

Rotherham Doncaster and South Humber NHS Foundation Trust; Doncaster; On-site; GBP 24,000 - 29,000; Full time

Job summary

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) is recruiting an Administration Assistant to join the admin team supporting the Adult Mental Health service. The role offers an opportunity to complete a Level 2 Apprenticeship while performing essential confidential administrative tasks and patient record handling using SystmOne.

You will provide high-quality clerical support, maintain patient records, handle referrals, and ensure efficient document management.

Qualifications

• Demonstrated literacy and numeracy skills to functional skills level 1 or equivalent.
• NVQ Level 2 in a related subject or equivalent or willingness to undertake a Level 2 Apprenticeship.
• GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths.

Responsibilities

• Provide a confidential, quality administrative service to an identified pathway within the Care Group.
• Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
• Answer telephone calls as per agreed protocols.
• Communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
• Create and maintain up to date computerised patient records and recall systems on SystmOne.
• Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, in line with records management principles.

Skills

Good interpersonal skills

Verbal and written communication

Discretion and confidentiality

Attention to detail

Education

Level 2 qualification or equivalent

NVQ Level 2 or Level 2 Apprenticeship willingness

GCSE English and Maths (or Functional skills 2)

Tools

Microsoft Office

Job description

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) is recruiting an Administration Assistant to join the admin team supporting the Adult Mental Health service. The role offers an opportunity to complete a Level 2 Apprenticeship while performing essential confidential administrative tasks and patient record handling using SystmOne.

You will provide high-quality clerical support, maintain patient records, handle referrals, and ensure efficient document management.