Administration Assistant - Apprenticeship Opportunity

Allscreens Nationwide Ltd; Doncaster; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Apprenticeship programme

Job summary

Rotherham Doncaster & South Humber NHS Foundation Trust is offering an Administration Assistant apprenticeship within the Adult Mental Health admin team. The role focuses on delivering confidential administrative support, high-quality customer service, and effective communication with patients and external agencies.

The apprentice will gain practical work experience, complete a Level 2 apprenticeship, and participate in regular supervision and development within a busy healthcare setting.

Qualifications

• Level 2 qualification or equivalent; opportunity to complete Level 2 apprenticeship.
• Enthusiastic and motivated to support Adult Mental Health services.
• Willingness to participate in regular supervision and development.

Responsibilities

• Provide a confidential, quality administrative service to an identified pathway within the Care Group.
• Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
• Answer telephone calls as per agreed protocols.
• Communicate effectively, accurately and professionally with patients, visitors, staff and external agencies.
• Create and maintain up-to-date computerised patient records and recall systems on SystmOne.
• Update new referrals on to SystmOne and manage current referrals accordingly.
• Provide efficient photocopying and scanning service to the team.
• Maintain, scan and file paper records in line with records management principles.

Skills

Customer service

Telephone

Data Entry

Recordkeeping

Communication

Education

Level 2 qualification or equivalent

Tools

SystmOne

Job description

Company:

Company: Rotherham Doncaster & South Humber NHS Foundation Trust

A Vacancy at Rotherham Doncaster and South Humber NHS Foundation Trust.

An opportunity has arisen for a Administration Assistant to join our admin team supporting the Adult Mental Health team. We are looking for an enthusiastic and motivated Administration Assistant, who wants to participate and contribute to achieving excellent quality of care for our patients. In return for this commitment, we will support and develop your potential and skills through regular supervision and development in this busy role within our friendly Trust.

If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2apprenticeship qualification [relevant to your role].

As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.

• Provide a confidential, quality administrative service to an identified pathway within the Care Group.
• Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact
• Answer telephone calls as per agreed protocols
• To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
• Create and maintain, up to date computerised patient records and recall systems on SystmOne.
• Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, in line with recordsmanagement principles.

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook

Before applying, please view the attached job description and person specification to view the full details about the role.

If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship

We reserve the right to close the vacancy early if there are a high amount of applications

Rotherham Doncaster & South Humber NHS Foundation Trust

Rotherham Doncaster & South Humber NHS Foundation Trust

Rotherham Doncaster & South Humber NHS Foundation Trust