Administration Assistant - Apprenticeship Opportunity

Rotherham Doncaster and South Humber NHS Foundation Trust; Doncaster; On-site; GBP 24,000 - 29,000; Full time

Job summary

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) is recruiting an Administration Assistant to join the admin team supporting the Adult Mental Health service. The role offers an opportunity to complete a Level 2 Apprenticeship while performing essential confidential administrative tasks and patient record handling using SystmOne.

You will provide high-quality clerical support, maintain patient records, handle referrals, and ensure efficient document management.

Qualifications

• Demonstrated literacy and numeracy skills to functional skills level 1 or equivalent.
• NVQ Level 2 in a related subject or equivalent or willingness to undertake a Level 2 Apprenticeship.
• GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths.

Responsibilities

• Provide a confidential, quality administrative service to an identified pathway within the Care Group.
• Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
• Answer telephone calls as per agreed protocols.
• Communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
• Create and maintain up to date computerised patient records and recall systems on SystmOne.
• Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, in line with records management principles.

Skills

Good interpersonal skills

Verbal and written communication

Discretion and confidentiality

Attention to detail

Education

Level 2 qualification or equivalent

NVQ Level 2 or Level 2 Apprenticeship willingness

GCSE English and Maths (or Functional skills 2)

Tools

Microsoft Office

Job description

Employer Rotherham Doncaster and South Humber NHS Foundation Trust Employer type NHS Site Tickhill Road Site Town Doncaster Salary £26,299.62 per annum, pro rata Salary period Yearly Closing 04/09/2026 23:59

NHS AfC: Band 2

Job overview

An opportunity has arisen for a Administration Assistant to join our admin team supporting the Adult Mental Health team. We are looking for an enthusiastic and motivated Administration Assistant, who wants to participate and contribute to achieving excellent quality of care for our patients. In return for this commitment, we will support and develop your potential and skills through regular supervision and development in this busy role within our friendly Trust.

If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2apprenticeship qualification [relevant to your role].

As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation.Around 20% of your working hours will be spent training or studying.This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.

Main duties of the job

• Provide a confidential, quality administrative service to an identified pathway within the Care Group.
• Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact
• Answer telephone calls as per agreed protocols
• To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
• Create and maintain, up to date computerised patient records and recall systems on SystmOne.
• Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
• Provide an efficient and timely photocopying and scanning service to the team.
• Maintain, scan and file paper records and information as appropriate, in line with recordsmanagement principles.

Working for our organisation

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

The main terms and conditions of service can be found here:

Detailed job description and main responsibilities

We reserve the right to close the vacancy early if there are a high amount of applications

Person specification

Qualifications

• Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent
• NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship
• GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths

Experience

• IT skills in Microsoft Office Packages or equivalent experience

Knowledge

• Understand importance of maintaining confidentiality

Skills

• Good interpersonal skills
• Ability to communicate effectively both verbal and in writing
• Awareness and understanding of the requirement for discretion and confidentiality
• Ability to relay correct messages but verbal and in writing

Eligibility for sponsorship - please read before submitting your application

Please note, not all vacancies or applications are eligible for sponsorship.

Before applying, you can make a self-assessment of potential eligibility for sponsorship here: https://www.gov.uk/skilled-worker-visa

Please note, there have been some changes made to Home Office guidance including changes to salary thresholds for sponsorship applications and eligibility for dependent visas from 9 April 2025 and from 22 July 2025

Employer certification / accreditation badges

Application numbers

We reserve the right to close this vacancy early should we receive a high number of applications.