Administrative Apprentice - Mental Health Support Team

Allscreens Nationwide Ltd; Doncaster; On-site; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Apprenticeship programme

Job summary

Rotherham Doncaster & South Humber NHS Foundation Trust is offering an Administration Assistant apprenticeship within the Adult Mental Health admin team. The role focuses on delivering confidential administrative support, high-quality customer service, and effective communication with patients and external agencies.

The apprentice will gain practical work experience, complete a Level 2 apprenticeship, and participate in regular supervision and development within a busy healthcare setting.

Qualifications

• Level 2 qualification or equivalent; opportunity to complete Level 2 apprenticeship.
• Enthusiastic and motivated to support Adult Mental Health services.
• Willingness to participate in regular supervision and development.

Responsibilities

• Provide a confidential, quality administrative service to an identified pathway within the Care Group.
• Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact.
• Answer telephone calls as per agreed protocols.
• Communicate effectively, accurately and professionally with patients, visitors, staff and external agencies.
• Create and maintain up-to-date computerised patient records and recall systems on SystmOne.
• Update new referrals on to SystmOne and manage current referrals accordingly.
• Provide efficient photocopying and scanning service to the team.
• Maintain, scan and file paper records in line with records management principles.

Skills

Customer service

Telephone

Data Entry

Recordkeeping

Communication

Education

Level 2 qualification or equivalent

Tools

SystmOne

Job description

Rotherham Doncaster & South Humber NHS Foundation Trust is offering an Administration Assistant apprenticeship within the Adult Mental Health admin team. The role focuses on delivering confidential administrative support, high-quality customer service, and effective communication with patients and external agencies.

The apprentice will gain practical work experience, complete a Level 2 apprenticeship, and participate in regular supervision and development within a busy healthcare setting.