Admin Assistant/Receptionist - Apprenticeship Opportunity

Rotherham Doncaster and South Humber NHS Foundation Trust; Doncaster; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Flexible working

Job summary

Rotherham Doncaster and South Humber NHS Foundation Trust is seeking a proactive Admin/Receptionist to join the Talking Therapies Team in Doncaster. The role covers front-desk duties, data entry, and coordinating clinics.

The successful candidate will have NHS experience or familiarity with large public sector organisations, plus literacy and IT skills. This post supports training opportunities and occasional site coverage within the Trust.

Qualifications

• Literacy and numeracy to functional skills level 1 or equivalent.
• NVQ Level 2 in a related subject or willingness to undertake a Level 2 Apprenticeship.
• GCSE Grade C or above or Functional Skills level 2 or equivalent in English and Maths.
• IT skills in Microsoft Office Packages or equivalent experience.
• Understand importance of maintaining confidentiality.

Responsibilities

• Provide administration and reception support to a busy Talking Therapies Team in Doncaster.
• Greeting service users and visitors; handle general enquiries face to face and by telephone.
• Booking clinic rooms; data input; processing referrals; maintaining clinic diaries; management of medical records and related documents.
• Attend training at other sites in Doncaster and may cover other areas in the locality.
• Collaborate with clinicians and management to ensure high-quality service delivery.

Skills

Interpersonal skills

Verbal & written communication

Confidentiality awareness

Education

NVQ Level 2 in related subject

GCSE English and Maths (C or equivalent)

Level 2 Apprenticeship (willingness)

Tools

SystmOne

Microsoft Office

Job description

Main area Admin/Receptionist Grade Band 2 Contract Permanent Hours

• Full time
• Flexible working

37.5 hours per week (Working days will be Monday - Friday) Job ref 376-NLTTAO-0263-1

Employer Rotherham Doncaster and South Humber NHS Foundation Trust Employer type NHS Site Cantley Health Centre Town Doncaster Salary £26,299.62 per annum Salary period Yearly Closing 02/09/2026 23:59

Band 2

Job overview

We are looking for an enthusiastic, friendly candidate to join our administration team to provide a comprehensive administration and reception service to a busy Talking Therapies Team based in Doncaster. There may be a requirement to cover the service in Rotherham and North Lincolnshire.

Previous experience of working in the NHS or other large public sector organisation and using an electronic records system i.e. SystmOne would be desirable.

If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2apprenticeship qualification [relevant to your role].

As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.

Main duties of the job

This post would suit a highly motivated, organised and friendly individual with good attention to detail and excellent communication skills. The successful candidate will undertake many administrative roles alongside working on the main reception.

This includes greeting service users and visitors, dealing with general enquires both face to face and over the telephone, booking clinic rooms, general administrative duties such as checking deliveries, sorting the post, data input, processing referrals into the service, maintaining clinic diaries, management of medical records and related documents, building duties and working with clinicians and the management team to ensure quality service delivery.

There is a requirement to attend training at other sites in Doncaster and there may be a requirement to cover other areas in the surrounding locality.

Working for our organisation

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

The main terms and conditions of service can be found here:

Detailed job description and main responsibilities

Before applying, please view the attached job description and person specification to view the full details about the role.

We reserve the right to close the vacancy early if there are a high amount of applications

Person specification

Qualifications

• Demonstrable literacy and numeracy skills to functional skills level 1 or equivalent
• NVQ Level 2 in a related subject or equivalent or willingness to undertake a relevant Level 2 Apprenticeship
• GCSE Grade C or above or Functional skills level 2 or equivalent in English and Maths

Experience

• IT skills in Microsoft Office Packages or equivalent experience

Knowledge

• Understand importance of maintaining confidentiality

Skills/ Abilities

• Good interpersonal skills
• Ability to communicate effectively both verbal and in writing
• Awareness and understanding of the requirement for discretion and confidentiality
• Ability to relay correct messages but verbal and in writing

**Eligibility for sponsorship - please read before submitting your application**

**Please note, not all vacancies or applications are eligible for sponsorship.**

**Please note, there have been some changes made to Home Office guidance including changes to salary thresholds for sponsorship applications and eligibility for dependent visas from 9 April 2025 and from 22 July 2025**

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

We reserve the right to close this vacancy early should we receive a high number of applications.