NHS ADCU Receptionist: Patient Access & Admin

Transformation Unit; Birmingham; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an NHS AfC Band 2 Administrative receptionist to support the Admissions and Day Case Unit. You will welcome patients, manage demographics on PAS, and assist with the patient journey from admission to discharge.

This permanent, full-time role hours are 37.5 per week, with occasional Saturday cover. A positive patient experience and teamwork are essential in this busy setting.

Qualifications

• Experience in clerical and receptionist tasks.
• Familiar with patient-facing roles in healthcare.
• Knowledge of NHS patient systems and PAS would be advantageous.

Responsibilities

• Provide clerical and receptionist support to the Admissions and Day Case Unit.
• Greet patients and liaise with relatives and carers in a professional manner.
• Update patient demographics on PAS and prepare admissions documentation.
• Record ward attendances on PAS and inform the coding team.
• Coordinate hospital transport and ensure smooth patient flow through the unit.

Skills

Customer service

Communication

Teamwork

Education

GCSE Maths

GCSE English

Job description

The Royal Orthopaedic Hospital NHS Foundation Trust in Birmingham is seeking an NHS AfC Band 2 Administrative receptionist to support the Admissions and Day Case Unit. You will welcome patients, manage demographics on PAS, and assist with the patient journey from admission to discharge.

This permanent, full-time role hours are 37.5 per week, with occasional Saturday cover. A positive patient experience and teamwork are essential in this busy setting.