NHS 111 Health Advisor - Patient Support

Dorset HealthCare University NHS Foundation Trust; Ferndown; On-site; GBP 21,000 - 25,000; Full time

Job summary

Dorset HealthCare University NHS Foundation Trust in Dorset is seeking an NHS 111 Health Advisor to be the first point of contact for patients and the public in a busy, customer-focused environment. You will help deliver healthcare advice and information with empathy and professionalism.

You will receive structured training at our Hub in St Leonards, with a 37.5-hour week and rota options. DBS clearance is required and visa sponsorship is not available.

Qualifications

• Must have demonstrable written and spoken English.
• Excellent customer service and communication abilities.
• Good telephony and IT skills.

Responsibilities

• Receive calls and provide information to the public and health professionals.
• Handle calls courteously and efficiently to meet immediate needs.
• Maintain confidentiality and record information accurately.
• Participate in audits and quality improvement processes.

Skills

Communication skills

Written English

IT literacy

Telephone handling

Job description

Dorset HealthCare University NHS Foundation Trust in Dorset is seeking an NHS 111 Health Advisor to be the first point of contact for patients and the public in a busy, customer-focused environment. You will help deliver healthcare advice and information with empathy and professionalism.

You will receive structured training at our Hub in St Leonards, with a 37.5-hour week and rota options. DBS clearance is required and visa sponsorship is not available.