Nhs 111 Health Advisor - Derby

Dhu Health Care Cic; East Midlands; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Welcome Award up to £2200

Job summary

DHU Healthcare in Derby is recruiting an NHS 111 Health Advisor (Call Handler) to join a Courteous, professional team. The role uses the NHS 111 Pathways system to handle calls ranging from prescription repeats to escalations, including ambulance dispatch when necessary.

The position offers flexible full- and part-time hours within a busy, supportive NHS environment. We provide comprehensive training and a welcoming culture, with a pension, health benefits and ongoing development opportunities

Qualifications

• Previous experience within Customer Service.
• Possess excellent communication skills and telephone manner.
• Work quickly and accurately under pressure.

Responsibilities

• Handle a wide variety of NHS 111 calls using Pathways system.
• Escalate calls to a Clinical Advisor when needed.
• Dispatch an ambulance in more serious cases.
• Provide safe and effective care with empathy and attention to detail.

Skills

Customer service experience

Excellent communication

Telephone manner

Job description

Job description

NHS 111 Health Advisor (Call Handler)

Company: DHU Healthcare

Location: Derby

Contract: Full-Time / Part-Time

DHU Healthcare is extremely pleased to announce that we have been awarded a brand new NHS 111 Contract in the West Midlands; this is a fabulous opportunity to join our CQC Outstanding award winning team!

About us:

DHU Healthcare is a not-for-profit company providing a diverse range of services to the NHS frontline, including urgent and emergency care, primary care, out of hours services and NHS111.

We operate 365 days a year, 24 hours a day across a wide geographical area including Derbyshire, Northamptonshire; Nottinghamshire; Leicester, Leicestershire & Rutland; Lincolnshire, Milton Keynes, Bath, North East Somerset, Swindon and Wiltshire, West Midlands & Oldbury, a population totalling around ten million.

A socially conscious organisation, we provide compassionate, safe, high-quality care to our patients and the communities we serve and offer a supportive work environment to our 2,000 people.

We Value our Health Advisors and as a thank you for joining our DHU work family, we are offering you a Welcome Award of up to £2200!*

Job summary:

We are looking for professional, resilient individuals who want to make a difference!

Using the NHS 111 Pathways system, you will be dealing with a wide variety of calls from ordering a repeat prescription to escalating calls to a Clinical Advisor or in more serious cases you will dispatch an ambulance.

This opportunity is a challenging, fast paced role that requires great attention to detail, empathy and a calm systematic approach. You will be passionate about providing safe and effective care for our patients and Healthcare professionals.

If you have excellent customer service skills, with a passion for delivering expert patient care we would like to hear from you!

Person Specification:

• Previous experience within Customer Service
• Possess excellent communication skills and telephone manner
• Work quickly and accurately under pressure
• Demonstrate a caring and professional attitude at all times
• Be motivated, passionate, positive, resilient and determined to provide the best care
• Excellent attention to detail

Additional Info:

• We offer a variety of shift patterns including 4 days on and 4 days off ranging from 15 to 37.5 hours per week.
• We provide a comprehensive 6 weeks Pathways training course for all our Health Advisors.

About us:

At DHU we offer a professional working environment where you can expect continuous support to progress into a number of roles within the NHS 111 service, giving you long term job security and the opportunity for career development and personal development!

Benefits Package:

• NHS pension scheme
• NHS continuous service recognition (for holiday and sickness entitlements)
• Westfield Health Membership (direct access to GP and counselling services, CT and MRI scans, hospital treatment insurance and cashback for dental, optical and physiotherapy care)
• Opportunities for on-going professional development
• Smart Casual Work Attire
• Free tea and coffee
• Free parking!

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.