111 Health Advisor - Wakefield

Yorkshire Ambulance Service Nhs Trust; Wakefield; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave

Contributory Pension

NHS Discounts

Car lease schemes

Employee assistance

Research participation opportunities

Staff networks

Job summary

Yorkshire Ambulance Service NHS Trust seeks an NHS 111 Health Advisor in Wakefield. You will assess patient calls, provide guidance, and ensure appropriate care using specialist computer software.

The role includes enhanced payments for unsocial hours, with progression to Band 4 after 18 months and ongoing training within a busy IUC environment. We offer a competitive base salary (£25,760–£27,476 per year) pro rata for part-time, plus unsocial payments.

Qualifications

• IT literate and able to use NHS pathways software
• Ability to handle confidential/sensitive information
• Ability to work under pressure in a fast-paced environment
• Excellent telephone manner and customer service skills
• GCSEs at grade C or above (or equivalent) required

Responsibilities

• Assess symptoms and provide appropriate guidance to patients via NHS 111 system.
• Be the first point of contact for patients, offering reassurance and care.
• Work in a 24/7 call-centre environment, including unsocial hours and weekends.
• Progression opportunities; after 18 months, potential progression to Band 4 Enhanced Health Advisor.

Skills

IT literate

Confidential information handling

Work under pressure

Excellent telephone manner

Customer service skills

Education

GCSEs (minimum C)

Job description

Job summary

IUC/111 Health Advisor Wakefield

If you are looking for a job that makes a difference to our patients, this might be the perfect opportunity for you.

As a health adviser, you are the patients first point of contact, using your skills, alongside specialist computer software, to assess their symptoms and give them the help and reassurance they need.

We can offer a competitive base salary, starting at £25,760 rising to £27,476 after two years (per annum, pro rata for part time employees). In addition, the role attracts enhanced payments for unsocial hours worked in the evenings and weekends.

Due to scope of practice and regulatory obligations, individuals holding active NMC or GMC registration are not eligible for appointment to this role whilst maintaining that registration.

We are currently recruiting for both the Emergency Health Advisor (EHA) and Health Advisor (HA) roles.

Main duties of the job

This is an opportunity to join one of Yorkshire's most successful 111/Integrated Urgent Care Providers (IUC). At Yorkshire Ambulance Service you will be part of a highly skilled and dynamic team based in the heart of Yorkshire and home to one of the UK's most diverse communities.

We are committed to staff development, and you will be presented with the opportunities to train and develop across the IUC Service.

111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help. It is an incredibly rewarding role that allows you to really make a difference to our patients lives.

The role will be demanding, and this role may not be for everyone, you will be dealing with a wide variety of patients including some very emotional situations. Successful candidates are required to have the skills to deal with the variety of patient calls in a compassionate, professional way. You will also use your strong customer service skills to deal with complex and sensitive information to ensure the right level of care for our patients is sought.

About us

Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live.

We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working.

Benefits

• 27 days annual leave, increasing to 33 with service.
• Contributory Pension.
• NHS Discounts including shops, restaurants, gyms etc.
• Car lease and other salary sacrifice schemes.
• Dedicated employee assistance and counselling service.
• Opportunities for research participation, career progression and ongoing development.
• Well respected, committed and supported staff networks for our workforce.

Details

Date posted: 19 October 2026

Pay scheme: Agenda for change

Band: Band 3

Salary: £25,760 to £27,476 a year Per annum pro rata* (plus unsocial payments)

Contract: Permanent

Working pattern: Full-time, Part-time

Reference number: 174-HAW-161026

Closing date: 01 November 2026

Job responsibilities

You can expect to get the best paid training and support as a part of the YAS family, access to development opportunities, competitive pay. NHS Pension and other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.

Our values: Kindness, Respect, Teamwork and Improvement.

NHS 111 Health Advisor for more information about working in this role please see the attached Job Description and Person Specification for more details, please use your application in supporting information to tell us how you match the person specification and why you think you would be successful in this role. Previous applicants who have been unsuccessful at interview may not re-apply within 3 months of the interview date.

After 18 months as a band 3 Health Advisor, you will automatically progress to a band 4 Enhanced Health Advisor, subject to meeting the required criteria. Additional duties within this role include, coaching lesser experienced staff and carrying out tasks to support Team Leaders in the call centres.

We can offer a range of full and part time rotas.

There is a requirement to work six out of eight public holidays (pro rata depending on rota) as well as three weekends out of five.

PLEASE READ BEFORE APPLYING

Assessment and Interview Information

If you are successful at the shortlisting stage of the process, you will first be required to complete an online assessment. If passed, you will then be invited to attend an interview at our Wakefield Headquarters on Sunday 11th October.

Please note: If you are unable to attend the interview on Saturday 14th November 2026, we ask that you apply during the next recruitment round. Unfortunately, alternative dates or remote interviews cannot be accommodated for this vacancy.

Training

You will receive comprehensive, paid training which will enable you to fully support our patients. The training is nine weeks full time.

You will commence your role on a training contract and upon successful completion of your training, you will be issued a permanent contract.

We reserve the right to close the advert early as we monitor the volume of applications.

Person Specification

Qualifications / Knowledge

• Essential: Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which they are able to demonstrate)

Skills / Competencies

• Essential: IT literate
• Essential: Ability to deal with confidential/sensitive and distressing information
• Essential: Able to work under pressure

Experience

• Essential: Excellent telephone manner
• Essential: Customer service skills

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Yorkshire Ambulance Service NHS Trust

Address: Wakefield, Brindley Way, Wakefield, WF2 0XQ, United Kingdom

Employer's website: https://www.yas.nhs.uk/

Employer contact details

For questions about the job, contact: IUC Workforce Coordinator, Remote Patient Care Recruitment, [e-mail]