Compassionate 111 Health Advisor — Life-Saving Support

Cardiff and Vale University Health Board; Milton Keynes; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Free parking

NHS pension

27-33 days annual leave pro rata

Huge national discounts

Employee Assistance Programme

Job summary

South Central Ambulance Service is hiring a dedicated Health Advisor Call Handler. You will support callers with empathy, communicate clearly, and use computerised systems to assist the public during emergencies. No medical background required, just a genuine desire to help and strong people skills.

Starting at £13.17 per hour with NHS enhancements and options for full-time or part-time shifts, plus benefits such as parking, pension, and leave. Training and progression opportunities are provided.

Qualifications

• 2 GCSEs or equivalent including English.
• NVQ 2/3 Customer Services or equivalent experience.
• Experience in a customer/patient services environment.
• Ability to use computerised systems and the telephone as a work tool.
• Willingness to work rotating shifts and in the health sector.

Skills

Compassion

Confidence

Clear communication

Resilience

Help others

Customer service

Experience with computerised systems

Telephone communication

Call centre experience

Geographical knowledge

Shift work

Health sector experience

Patient care experience

First aid knowledge

Education

GCSEs including English

NVQ 2/3 Customer Services

Job description

South Central Ambulance Service is hiring a dedicated Health Advisor Call Handler. You will support callers with empathy, communicate clearly, and use computerised systems to assist the public during emergencies. No medical background required, just a genuine desire to help and strong people skills.

Starting at £13.17 per hour with NHS enhancements and options for full-time or part-time shifts, plus benefits such as parking, pension, and leave. Training and progression opportunities are provided.