New Business Manager

Specialist Risk Group; Newbury; On-site; GBP 60,000 - 75,000; Full time

Benefits offered by this job

25 days holiday

Company pension

Private medical cover

Life insurance

Charity and volunteering days

Job summary

Specialist Risk Group (SRG) in the UK is seeking a New Business Manager to drive performance and development of the KBIS New Business team, supporting sustainable growth and operational excellence across the function.

You will oversee new business performance, coach colleagues, manage escalations, identify growth opportunities, and partner with technical specialists and other teams to ensure quality and compliance.

Qualifications

• Experience managing a sales or new business team and hitting performance targets.
• Strong coaching and development skills with KPIs.
• Ability to foster a positive, results-driven team culture.
• Proven people management, development and recruitment experience.
• Collaborative work with technical specialists and stakeholders across the business.
• Strong customer focus and ability to handle complex escalations.

Responsibilities

• Oversee new business performance and lead the team to achieve ambitious sales and conversion targets.
• Coach, develop and support colleagues through performance conversations and training.
• Manage customer escalations and deliver positive outcomes for complex cases.
• Identify growth opportunities, new markets and process improvements for business success.
• Collaborate with technical specialists and operational teams to maintain quality, service and compliance.
• Support recruitment, engagement and the development of an inclusive, motivated team culture.

Job description

Who are we? At Specialist Risk Group (SRG), we specialise in delivering expert risk solutions for complex, high-stakes challenges across a range of sectors. From professional indemnity insurance to bespoke risk management services, our work demonstrates both precision and adaptability, reflecting our commitment to helping clients navigate even the most demanding scenarios. Our dedication to excellence and innovative thinking underpins everything we do. Guided by our mantra, “Difficult. Done Well.”, we tackle challenges that others shy away from, delivering solutions that are both robust and forward-thinking. Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to turn complex problems into practical, actionable solutions. We work closely with our clients, understanding their ambitions and risks, to provide tailored strategies that support growth, resilience, and long-term success. With a focus on collaboration, expertise, and precision, SRG shapes the way organisations manage risk—transforming complexity into opportunity and helping clients achieve outcomes they can rely on.

About The Role

As New Business Manager, you'll be responsible for driving the performance and development of the KBIS New Business team, supporting sustainable growth, customer satisfaction and operational excellence across the function.

What you’ll be doing

• Overseeing new business performance and supporting the team to achieve ambitious sales and conversion targets.
• Coaching, developing and supporting colleagues through regular performance conversations, training and development activities.
• Managing customer escalations and supporting positive outcomes for more complex cases.
• Identifying growth opportunities, new markets and process improvements that contribute to business success.
• Working closely with technical specialists and operational teams to maintain quality, service and compliance standards.
• Supporting recruitment, engagement and the development of an inclusive and motivated team culture.

Who we’re looking for

You’ll bring proven sales management experience, strong coaching skills and the ability to create an environment where people can thrive and deliver results.

• Demonstrable experience managing a sales or new business team and achieving performance targets.
• Strong coaching and development skills, including setting and managing performance KPIs.
• Experience creating a positive, results-focused team culture with high levels of engagement.
• Proven people management experience, including performance management, development and recruitment.
• Ability to work collaboratively with technical specialists and stakeholders across the business.
• Strong customer focus and confidence managing complex customer situations and escalations.
• Experience within insurance, financial services or a considered-purchase sales environment would be beneficial.
• Experience within the equine industry would also be highly advantageous.

What you’ll get

When you join SRG, you’re stepping into more than just a role, you’re becoming part of a team that backs your ambitions and celebrates your success. We’ll give you the space, support, and opportunities to grow your skills, explore new challenges, and shape a career you’re proud of.

• From 25 days holiday plus an extra half-day off to celebrate your birthday month
• Company pension scheme to help secure your future
• Private medical cover for peace of mind
• Life insurance, income protection and sick pay to support you when you need it
• Charity and volunteering days so you can give back to causes you care about

What to expect

At SRG, our colleagues are at the heart of everything we do. We pride ourselves on fostering an inclusive, respectful culture, one where people feel empowered, valued, and equipped for growth. We embrace new ideas, adapt to challenges, and celebrate shared success. We’re committed to making our recruitment process and workplace accessible to everyone. If you have a disability or require any adjustments, whether during the hiring process or in your day-to-day role, we’ll work with you to ensure you have the support you need. Just let us know how we can help.