Insurance Operations & Customer Service Administrator

Specialist Risk Group; Shoreham-by-Sea; Presencial; GBP 26.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days holiday

Birthday half-day

Company pension scheme

Private medical cover

Life insurance

Income protection

Volunteer/charity days

Descripción de la vacante

Specialist Risk Group in Shoreham-by-Sea is seeking an Insurance Operations & Customer Service Administrator to support brokers, insurers and service providers, handling policy and claims activities with accuracy and professionalism.

The role focuses on operational queries, referrals, data validation, complaints handling support, and producing management information while contributing to product governance and broader business operations.

Formación

• Experience in insurance, customer service or administration.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Outlook, Word and Excel.
• Interest in insurance products, claims processes and the wider insurance market.

Responsabilidades

• Support brokers, insurers and service providers with operational and policy queries.
• Review referrals, validate policy information and escalate issues as needed.
• Assist with claims queries and delegated authority reviews for fair customer outcomes.
• Support complaint handling processes and maintain accurate records.
• Prepare management information and support product governance and reporting activities.
• Assist with product administration, broker communications and wider business operations.

Conocimientos

Organised & detail-oriented

Excellent communication

Stakeholder management

Multi-tasking

Insurance knowledge

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

Insurance Operations & Customer Service Administrator

Shoreham by Sea

Who are we?

At Specialist Risk Group (SRG), we specialise in delivering expert risk solutions for complex, high-stakes challenges across a range of sectors. From professional indemnity insurance to bespoke risk management services, our work demonstrates both precision and adaptability, reflecting our commitment to helping clients navigate even the most demanding scenarios.

Our dedication to excellence and innovative thinking underpins everything we do. Guided by our mantra, “Difficult. Done Well.”, we tackle challenges that others shy away from, delivering solutions that are both robust and forward-thinking.

Powered by a team of highly skilled specialists, we combine deep industry knowledge with strategic insight to turn complex problems into practical, actionable solutions. We work closely with our clients, understanding their ambitions and risks, to provide tailored strategies that support growth, resilience, and long-term success.

With a focus on collaboration, expertise, and precision, SRG shapes the way organisations manage risk—transforming complexity into opportunity and helping clients achieve outcomes they can rely on.

About the role

As an Insurance Operations & Customer Service Administrator, you'll support a variety of operational, policy and claims-related activities, helping our partners receive a responsive, efficient and professional service while maintaining high standards of accuracy and compliance.

What you’ll be doing

• Supporting brokers, insurers and service providers with operational and policy-related queries.
• Reviewing referrals, validating policy information and escalating issues where appropriate.
• Assisting with claims queries and delegated authority reviews to help ensure fair customer outcomes.
• Supporting complaint handling processes and maintaining accurate records.
• Preparing management information and supporting product governance and reporting activities.
• Assisting with product administration, broker communications and wider business operations.

Who we’re looking for

You’ll be a highly organised individual with strong attention to detail, excellent communication skills and a genuine interest in developing a career within insurance.

• Previous experience in insurance, customer service or administration.
• Strong organisational skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Confidence building relationships with internal and external stakeholders.
• Strong attention to detail when reviewing documentation and data.
• Good working knowledge of Microsoft Outlook, Word and Excel.
• An interest in insurance products, claims processes and the wider insurance market.

What you’ll get

When you join SRG, you’re stepping into more than just a role, you’re becoming part of a team that backs your ambitions and celebrates your success. We’ll give you the space, support, and opportunities to grow your skills, explore new challenges, and shape a career you’re proud of.

And because we believe great work should be rewarded, here’s what you can look forward to:

• From 25 days holiday plus an extra half-day off to celebrate your birthday month
• Company pension scheme to help secure your future
• Private medical cover for peace of mind
• Life insurance, income protection and sick pay to support you when you need it
• Charity and volunteering days so you can give back to causes you care about

What to expect

At SRG, our colleagues are at the heart of everything we do. We pride ourselves on fostering an inclusive, respectful culture, one where people feel empowered, valued, and equipped for growth. We embrace new ideas, adapt to challenges, and celebrate shared success.

We’re committed to making our recruitment process and workplace accessible to everyone. If you have a disability or require any adjustments, whether during the hiring process or in your day-to-day role, we’ll work with you to ensure you have the support you need. Just let us know how we can help.