New Business Customer Advisor — Hybrid Training & Growth

Admiral Group; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working model

Share in Our Future

Great Place to Work

Job summary

Admiral Group is seeking a New Business Customer Advisor in the UK. You will handle inbound calls, deliver excellent customer service and guide customers through their policy journey with care and professionalism.

Full training is provided; you will work in a hybrid model with initial in-office training. A starting salary plus incentives and a shareholder program reflects Admiral’s commitment to growth and progression.

Qualifications

• No previous insurance experience required; training provided.
• Excellent communication skills and a customer-first attitude.
• Ability to handle inbound calls and explain policy information clearly.

Responsibilities

• Take inbound calls from customers daily, delivering exceptional service and guiding them through policy options.
• Explain policy information clearly and accurately to customers.
• Support customers through their journey with care, professionalism and empathy.

Skills

Customer service

Inbound calls

Clear communication

Empathy

Proactive mindset

Time management

Job description

Admiral Group is seeking a New Business Customer Advisor in the UK. You will handle inbound calls, deliver excellent customer service and guide customers through their policy journey with care and professionalism.

Full training is provided; you will work in a hybrid model with initial in-office training. A starting salary plus incentives and a shareholder program reflects Admiral’s commitment to growth and progression.