New Business Customer Advisor

Consortium; Cardiff; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Hybrid working after 6 months

Training and skill development

Employee shareholding after 12 months

Job summary

Admiral is hiring a New Business Customer Advisor to handle inbound customer calls, explain policy details, and guide customers with care and professionalism. The role offers initial full-time office work, training, and the chance to grow within a company that supports development and teamwork.

You’ll join a customer-focused team that values initiative, resilience, and proactive communication, with a hybrid working pattern after the six-month training period and an opportunity to share in

Qualifications

• Inbound calls handling and delivering first-class service.
• Willingness to learn and grow with training provided.
• Ability to stay composed and professional in a fast-paced environment.

Responsibilities

• Answer inbound calls from customers and understand their needs.
• Explain policy information clearly and guide customers through their journey.
• Maintain high standards of customer service and strive for positive outcomes.

Skills

Customer service

Communication

Active listening

Time management

Resilience

Self-motivation

Multitasking

Empathy

Job description

Starting salary £26,300 with potential bonuses

Hybrid working model after initial 6-month full-time office period

Training and support for skill development

Employee shareholding after 12 months

Are you passionate about delivering great customer experiences, self-motivated, and eager to learn? If so, raise your hand!

Join our New Business team where your dedication to customer service and commitment to positive outcomes can shine. We’re looking for individuals who take pride in doing the right thing for our customers, love taking initiative, and consistently strive to deliver industry-leading service. If you’re ready to take your career to the next level with a company that values your ambition and supports you to Grow & Progress, we want to hear from you!

So, what is the role of a New Business Customer Advisor?

In the role of a New Business Customer Advisor,you’ll be taking inbound calls from our customers every day, focusing on delivering exceptional service and achieving the best possible outcomes for each individual. Don’t worry if you’re not experienced in insurance – we’ll provide you with all the training and tools you need to build your confidence and succeed.

As a New Business Customer Advisor, you’re the first point of contact for our customers, so creating a strong and positive first impression is essential. You’ll be responsible for understanding each customer’s needs, clearly explaining policy information, and guiding them through their journey with care and professionalism. This is important work, and we don’t entrust it to just anyone. Demonstrating resilience, empathy, and a proactive approach is crucial, as is the ability to thrive in a fast-paced environment.

Ingredients to success here:

• Adopt a Customer-Centric Mindset – Focus on doing the right thing for every customer and achieving fair, positive outcomes.
• Deliver Outstanding Customer Service – Treat customers fairly, with professionalism, care, and a commitment to high-quality service.
• Communicate Clearly and Effectively – Strong written and verbal communication is key to understanding customer needs and providing clear, helpful information.
• Collaborate with the Team – Work closely with colleagues, sharing insights and supporting improvements to both customer and colleague experiences.
• Exhibit Self-Motivation – Take ownership of your work, showing initiative and drive even when working independently.
• Embrace Learning Opportunities – We’ll provide training, feedback, and support to help you continuously develop.
• Demonstrate Resilience – Confidently handle challenging situations, including complex queries or frustrated customers.
• Manage Your Time Effectively – Stay organised and use your time efficiently to balance customer needs and workload.
• Practice Active Listening – Fully understand customer concerns to ensure the right outcome is achieved.
• Maintain a Positive Attitude – Bring energy and enthusiasm to every interaction, even in challenging moments.
• Be Comfortable with Technology and Multitasking – Use multiple systems confidently to support the customer journey.

We believe everyone has the potential to Grow & Progress with the right environment and support. Our team is committed to helping you develop the skills and confidence to excel. Whether you’re starting a new career or looking to build on existing experience, this is a great opportunity to make a real difference for our customers.

What’s in it for you?

In addition to a starting salary of £26,300, you can earn an average monthly incentive of £300 post training up to a Maximum of £1,302.

Whilst we operate a hybrid working model, you will be required to attend the office full-time during your initial training and probationary period, which lasts for 6 months. Following successful completion, you will transition to our hybrid working arrangement.

Our journey is your journey. Every individual, regardless of role or department, automatically becomes an Admiral shareholder after 12 months, with an annual free share allocation of up to £3,600. As co-owners, you don’t just work here – you Share in Our Future.

There are so many things that make Admiral a great place to work, and our culture is something that really has to be experienced. Our people consistently tell us how much they enjoy working here, and we’re proud to have been recognised as a Great Place to Work for over 20 years.

Flexibility and work-life balance are important to us, which is why your time will be split between home and the office.

At Admiral, you’re accepted, supported and empowered to Be You. Because you’re brilliant.

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.