New Business Customer Advisor

Admiral Group Plc; Cardiff; Híbrido; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid working model

Share in Our Future

Great Place to Work

Descripción de la vacante

Admiral Group is seeking a New Business Customer Advisor in the UK. You will handle inbound calls, deliver excellent customer service and guide customers through their policy journey with care and professionalism.

Full training is provided; you will work in a hybrid model with initial in-office training. A starting salary plus incentives and a shareholder program reflects Admiral’s commitment to growth and progression.

Formación

• No previous insurance experience required; training provided.
• Excellent communication skills and a customer-first attitude.
• Ability to handle inbound calls and explain policy information clearly.

Responsabilidades

• Take inbound calls from customers daily, delivering exceptional service and guiding them through policy options.
• Explain policy information clearly and accurately to customers.
• Support customers through their journey with care, professionalism and empathy.

Conocimientos

Customer service

Inbound calls

Clear communication

Empathy

Proactive mindset

Time management

Descripción del empleo

Join our New Business team where your dedication to customer service and commitment to positive outcomes can shine. We're looking for individuals who take pride in doing the right thing for our customers, love taking initiative, and consistently strive to deliver industry-leading service. If you're ready to take your career to the next level with a company that values your ambition and supports you to Grow & Progress, we want to hear from you! So, what is the role of a New Business Customer Advisor? In the role of a New Business Customer Advisor, you'll be taking inbound calls from our customers every day, focusing on delivering exceptional service and achieving the best possible outcomes for each individual. Don't worry if you're not experienced in insurance - we'll provide you with all the training and tools you need to build your confidence and succeed. As a New Business Customer Advisor, you're â¯the first point of contact for our customers, so creating a strong and positive first impression is essential. You'll be responsible for understanding each customer's needs, clearly explaining policy information, and guiding them through their journey with care and professionalism. This is important work, and we don't entrust it to just anyone. Demonstrating resilience, empathy, and a proactive approach is crucial, as is the ability to thrive in a fast-paced environment. Ingredients to success here:

• Adopt a Customer-Centric Mindset - Focus on doing the right thing for every customer and achieving fair, positive outcomes.
• Deliver Outstanding Customer Service - Treat customers fairly, with professionalism, care, and a commitment to high-quality service.
• Communicate Clearly and Effectively - Strong written and verbal communication is key to understanding customer needs and providing clear, helpful information.
• Collaborate with the Team - Work closely with colleagues, sharing insights and supporting improvements to both customer and colleague experiences.
• Exhibit Self-Motivation - Take ownership of your work, showing initiative and drive even when working independently.
• Embrace Learning Opportunities - We'll provide training, feedback, and support to help you continuously develop.
• Demonstrate Resilience - Confidently handle challenging situations, including complex queries or frustrated customers.
• Manage Your Time Effectively - Stay organised and use your time efficiently to balance customer needs and workload.
• Practice Active Listening - Fully understand customer concerns to ensure the right outcome is achieved.
• Maintain a Positive Attitude - Bring energy and enthusiasm to every interaction, even in challenging moments.
• Be Comfortable with Technology and Multitasking - Use multiple systems confidently to support the customer journey.

We believe everyone has the potential to Grow & Progress with the right environment and support. Our team is committed to helping you develop the skills and confidence to excel. Whether you're starting a new career or looking to build on existing experience, this is a great opportunity to make a real difference for our customers., I joined Admiral back in 2017, I just finished college and had no idea what I wanted to do. But after a short amount of time in the company, I knew this was somewhere I would fit right in and could build a career. I started off as a Motor Claims Handler in our Third Party department. After 1 year of handling, I progressed quite quickly and became a Senior Handler. After 4 years in that position, I moved over to the Accidental Loss department as a Team Manager. I have thoroughly enjoyed my time in our Motor Claims department and after 7 years working there, I decided to take on a new challenge and join the Recruitment Team helping others start their careers. Why would you recommend Admiral? Admiral is known for how well the staff are treated, the amazing benefits we receive, and the overall culture and family feel it gives. I can honestly say I have never worked in a company as unique and special as this. I have never felt so valued not just as a member of staff, but as an individual. I love how opportunities are always open for you to progress and achieve, no matter your length of service or your position.

As a Prime Claims Handler, you will support customers through unexpected events affecting their home or belongings. By showing empathy, professionalism and care, you will provide reassurance and help

In addition to a starting salary of £26,300, you can earn an average monthly incentive of £300 post training up to a Maximum of £1,302. Whilst we operate a hybrid working model, you will be required to attend the office full-time during your initial training and probationary period, which lasts for 6 months. Following successful completion, you will transition to our hybrid working arrangement. Our journey is your journey. Every individual, regardless of role or department, automatically becomes an Admiral shareholder after 12 months, with an annual free share allocation of up to £3,600. As co-owners, you don't just work here - you Share in Our Future. There are so many things that make Admiral a great place to work, and our culture is something that really has to be experienced. Our people consistently tell us how much they enjoy working here, and we're proud to have been recognised as a Great Place to Work for over 20 years. Flexibility and work-life balance are important to us, which is why your time will be split between home and the office. At Admiral, you're accepted, supported and empowered to Be You. Because you're brilliant.