Neutering Support Advisor

Cats Protection; Danehill; Hybrid; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Wellbeing support

Learning & development

26 days annual leave + bank holidays

Pension scheme

Eye care vouchers

Pet insurance discount

Job summary

Cats Protection’s Neutering Support Advisor role offers a hybrid work arrangement within a commutable distance of Chelwood Gate. It is a 12-month fixed-term contract for 21 hours per week, typically Monday to Wednesday, with a salary up to £15,356.20 per year.

Join a busy team providing guidance on voucher schemes, welfare packages and neutering processes, while supporting branches, centres and vets. Strong communication and data handling skills are essential.

Qualifications

• Strong communication and customer support skills.
• Excellent organisation and attention to detail.
• Comfortable working with data, systems, and process driven tasks.
• A collaborative, positive approach to working with dispersed teams.
• A passion for animal welfare and Cats Protection’s mission.
• Proven experience in a contact centre environment.
• Proficiency across multiple customer service platforms: phone, email and social media.
• Excellent telephone manner and communication skills (verbal and written).
• Ability to manage difficult customer interactions and resolve issues empathetically.
• Strong knowledge ofMicrosoft Office, especially Word, Excel, and Outlook.
• Ability to work independently and perform accurately under pressure.

Responsibilities

• Provide vital support to branches, centres, community teams, and vet practices.
• Responsible for offering clear guidance on voucher schemes, welfare packages, and neutering processes, while helping to resolve day today queries
• Help maintain accurate data records, ensuring teams have the information they need to make informed decisions.

Skills

Communication

Organisation

Data handling

Collaboration

Customer service

Telephone etiquette

Problem solving

Tools

Microsoft Office

Job description

Team: Neutering Support

Location: Hybrid within a commutable distance of our UK Cat Centre in Chelwood Gate

Work pattern: 21 hours per week, Monday to Wednesday

Salary: Up to £15,356.20 per year

Contract: 12 months fixed term contract

We are the UK’s largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.

Will you join us and make life better for cats?

Responsibilities of our Neutering Support Advisor:

• Provide vital support to branches, centres, community teams, and vet practices.
• Responsible for offering clear guidance on voucher schemes, welfare packages, and neutering processes, while helping to resolve day today queries
• Help maintain accurate data records, ensuring teams have the information they need to make informed decisions. This is a varied, rewarding role for someone who enjoys problem solving, supporting others, and working in a busy operational environment

About the Neutering Support team:

• The Neutering Support team is part of the Cat Welfare & Operations Directorate.
• Team of advisors and a Neutering Support Team Leader that provide front-line non-scripted support and advice to the public, Cats Protection employees, external partners, vets, and volunteers on the charity’s neutering programme
• Facilitates the smooth running of the neutering department.

What we’re looking for in our Neutering Support Advisor:

• Strong communication and customer support skills
• Excellent organisation and attention to detail
• Comfortable working with data, systems, and process driven tasks
• A collaborative, positive approach to working with dispersed teams
• A passion for animal welfare and Cats Protection’s mission
• Proven experience in acontact centre environment
• Proficiency across multiple customer service platforms: phone, email and social media
• Excellent telephone manner and communication skills (verbal and written)
• Ability to manage difficult customer interactions and resolve issues empathetically
• Strong knowledge ofMicrosoft Office, especially Word, Excel, and Outlook
• Ability to work independently and perform accurately under pressure

What we can offer you in a role where your work helps improve cats’ lives:

• Health and wellbeing support to help you stay well while working remotely
• Ongoing learning and development to help you build your skills and grow your career
• 26 days’ annual leave plus bank holidays, increasing with service
• A competitive contributory pension scheme and life assurance for peace of mind
• Financial wellbeing support, including access to Salary Finance
• Additional support such as eye care vouchers and confidential employee advice services
• Access to discounted pet insurance to help care for your pet’s health
• Learn more about our full reward package: here