Cat Welfare Neutering Support Advisor

LLOYD'S REGISTER INTERNATIONAL; Chelwood Gate; Hybrid; GBP 14,000 - 17,000; Part time

Benefits offered by this job

Health and wellbeing support

Learning and development

26 days annual leave + bank holidays

Contributory pension

Salary Finance

Eye care vouchers

Discounted pet insurance

Job summary

Cats Protection seeks a Neutering Support Advisor to assist branches, centres, and vets with neutering processes, voucher schemes and welfare packages. The role demands clear guidance, data accuracy and robust problem solving within a busy operational environment.

The successful candidate will join a team delivering frontline, non-scripted support to the public and partners, with an emphasis on empathetic customer service and effective case resolution.

Qualifications

• Strong communication and customer support skills.
• Excellent organisation and attention to detail.
• Comfortable working with data, systems, and process-driven tasks.
• Collaborative and positive teamwork across dispersed teams.
• Passion for animal welfare and Cats Protection’s mission.
• Proven experience in a contact centre environment.
• Proficiency across phone, email and social media platforms.

Responsibilities

• Provide vital support to branches, centres, community teams, and vet practices.
• Offer guidance on voucher schemes, welfare packages, and neutering processes; resolve day-to-day queries.
• Maintain accurate data records to help teams make informed decisions.

Skills

Strong communication

Customer support

Organisational skills

Data handling

Collaborative mindset

Conflict resolution

Telephone and written communication

Microsoft Office

Independence under pressure

Tools

Phone systems

Email platforms

Job description

Cats Protection seeks a Neutering Support Advisor to assist branches, centres, and vets with neutering processes, voucher schemes and welfare packages. The role demands clear guidance, data accuracy and robust problem solving within a busy operational environment.

The successful candidate will join a team delivering frontline, non-scripted support to the public and partners, with an emphasis on empathetic customer service and effective case resolution.