Neurosurgery Administration Service Support Manager

NHS; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An exciting opportunity with the NHS as a Neurosurgery Administration Service Support Manager, based on a 12-month fixed-term contract. The role involves managing admin staff performance, ensuring SOP adherence, and optimizing patient pathways, making it ideal for driven individuals looking to grow in healthcare management.

Benefits

Career development opportunities

Flexible working arrangements

Wellbeing initiatives

Staff recognition scheme

Cycle to Work scheme

Car lease schemes

Season ticket loan

Membership options for onsite leisure

Qualifications

• Degree-level education or equivalent experience required.
• Operational experience in a managerial role emphasized.
• Ability to manage staff and processes effectively.

Responsibilities

• Line management of admin staff and performance monitoring.
• Overseeing equipment management processes and compliance.
• Monitoring Referral to Treatment (RTT) waiting times.

Skills

Problem-Solving

Customer Service

Time Management

Team Collaboration

Operational Management

Education

Degree level qualification or equivalent training

Tools

Cerner

Job description

Neurosurgery Administration Service Support Manager

An exciting opportunity has arisen in Neurosurgery, Trauma Directorate. We are seeking a dynamic, proactive and highly motivated individual to join the management team, based on a 12-month fixed term contract. Duties include but are not limited to line management of admin staff and their performance, the monitoring and reporting of activity, participation and providing information at directorate management meetings.

The post will provide a great opportunity for individuals looking to develop their career in NHS management, allowing the post holder to share and standardise best practice and to improve patient pathways and overall patient experience. The successful candidate will be highly efficient and organised with an ability to prioritise and problem solve in a busy NHS working environment.

Main duties of the job

• Ensure adherence to Standard Operating Procedures (SOPs)by all administrative staff, promoting consistency and compliance across operations.
• Oversee equipment management processes, ensuring cost-effective procurement and timely delivery of equipment to support service continuity.
• Monitor and manage Referral to Treatment (RTT) waiting times, ensuring alignment with Trust targets and national standards.
• Support the development and implementation of a team monitoring framework to ensure all outputs are consistently delivered to a high standard.

About us

At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.

Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You'll get an experience like no other and will fast forward your career.

Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.

We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .

Job responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.

For both overviewsplease view the Job Description attachment with the job advert.

Person Specification

Education

• Degree level qualification or equivalent training and/or experience

Skills/ Abilities / Experiance

• Ability to work under pressure and meet tight deadlines
• Excellent problem-solving skills.
• Dealing professionally, promptly and sensitively with escalated problems, issues and complaints
• Able to identify areas for improvement and implement processes as appropriat
• Ability to work autonomously or as part of a team.
• Understanding of providing excellent customer service
• Knowledge of administration procedures and computerised software
• Operational experience in a managerial role. Staff management including objective setting and appraisal, performance review & people development.
• Proven ability in managing people, process, quality and productivity
• Experience of patient system Cerner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.