Network Technician Level I

Knight’s Companies Inc.; Jedburgh; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental, and Vision Insurance

401(k) with Company Match

Paid Time Off and Holidays

Short-Term Disability

Long-Term Disability

Company-Paid Life Insurance

Voluntary insurance programs

Job summary

Knight’s Companies Inc. is seeking a Network Technician Level 1 to support our technology infrastructure and user base. You will onboard/offboard users, provide help desk support, and maintain networked devices across multiple sites.

The role involves installing and configuring hardware, addressing issues per SOPs, and assisting senior technicians with large deployments. Occasional travel to company locations is required.

Qualifications

• Associate degree in Computer Science, Information Technology, or equivalent.
• 1–3 years of related professional experience.
• Proficient in PC hardware, Windows OS, and computer networks.
• Strong analytical and problem-solving skills; ability to address practical issues.

Responsibilities

• Onboard new users and offboard departing users.
• Provide help desk support and resolve issues per SOPs.
• Install, configure, troubleshoot, repair, and maintain PCs, switches, routers, firewalls, wireless APs, printers, cameras, and other equipment.
• Respond to user calls quickly and complete the service loop.
• Monitor network alerts and service interruptions; assist in deployments and upgrades.
• Travel to various locations for on-site installations and troubleshooting.

Skills

Analytical skills

Troubleshooting

Customer service

Networking

Windows OS

Documentation

Education

Associate degree in Computer Science or IT

Tools

Trimble

Command Alkon

Keep Truckin

SmartDrive Camera Systems

Job description

Since 1969, Knight’s Companies has grown from a single septic tank pumping truck into a trusted, family-owned leader in construction and manufacturing services. Built on quality, integrity, and customer service, Knight’s Companies is committed to excellence across its Redi-Mix, Precast, Trucking, and Pumping operations.

Join our dynamic team as a Network Technician Level 1, where you will play a vital role in ensuring the seamless operation of our company's technology infrastructure. This position offers an excellent opportunity to work in a collaborative environment, providing essential technical support to our users and maintaining critical equipment to support our business objectives.

What You'll Do:

• Primary focus on new users onboarding and offboarding.
• Respond and complete help desk assignments. Resolve issues in line with Knight’s Companies I.T. standard operating procedures.
• Install, configure, troubleshoot, repair, and maintain PCs, switches, routers, firewalls, wireless access points, printers, cameras, and other company equipment.
• Expediently answer user calls, diagnose issues, respond quickly, and complete the service loop.
• Respond to network alerts and service interruptions immediately.
• Assist upper-level technicians with large scale deployments, upgrades, and updates of Knight’s Companies various systems and software.
• Network cabling, wireless networking, and security (including cameras and building access) maintenance, repair, & installation.
• Weekly updates and maintenance as assigned.
• Participate in research, testing, design, and implementation of new technologies.
• Monitor user PCs and endpoints, perform updates and install vendor issued patches.
• Monitor user adherence to company equipment usage policies.
• Document resolution steps, progress, notes, testing, status and time on all help desk tickets.
• Consult I.T. Director about any permission level, access level, facilities access, or purchase requests.
• Assist on new projects, acquisitions, cabling, & equipment installations.
• Travel to various company locations for on-site installations and hands-on troubleshooting, sometimes requiring extended stay of up to 1 week.

What You Need to Be Successful:

• Associate degree in Computer Science, Information Technology, or an equivalent combination of education and experience.
• Minimum of 1–3 years of related professional experience.
• Strong analytical and problem-solving skills; ability to address practical issues and interpret various forms of instructions (written, oral, diagrammatic, or schedule-based).
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Proficient in preparing routine reports, documentation, and correspondence; capable of communicating effectively with employees and customers at all levels.
• Experience providing logistical communication and technical support.
• Working knowledge of onboard systems such as Trimble, Command Alkon, Keep Truckin Electronic Logs, and SmartDrive Camera Systems (preferred).
• Excellent interpersonal and customer service skills.
• Familiarity with serial communications and embedded operating systems in a production environment.
• Familiarity with electro-pneumatic devices, operating controls, and their application in production settings.
• General knowledge of electronic and electrical systems, components, and wiring.
• Proficiency with PC hardware, Windows OS, and computer networks.
• Highly organized self-starter with strong time management and independent judgment skills.
• Ability to communicate effectively across all organizational levels.
• Valid South Carolina driver's license with a clean driving record.
• Willingness and ability to work overtime as needed.

Pay Range

$27 - $29 USD

What We Offer:

• Competitive pay
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Company-Paid Life Insurance
• Voluntary insurance programs including Life, Critical Illness, Hospitalization, Accident and Pet Insurance.

Interested in opportunities in other Knight’s Companies locations?

We're hiring across our other markets:

• Lowcountry: Charleston/Jedburg/St. George/Moncks Corner
• Midlands: Columbia/Lexington/Irmo/Blythewood/Lugoff/Sumter
• South: Aiken/Hampton/Beaufort/Okatie/Richmond Hill/Savannah

Visit our careers page to explore all openings: www.knightscompanies.com

Join our team and be part of a company that values safety, hard work and professionalism. We offer a supportive work environment, opportunities for growth, and comprehensive benefits to help you succeed in your career.

EOE