Network Technician Level I

Knight's Companies; Jedburgh; Vor Ort; GBP 24.000 - 32.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

PTO

Holidays

401(k) match

STD

LTD

Life Insurance

Voluntary insurance

Zusammenfassung

Knight's Companies is seeking a Network Technician Level 1 to support our technology infrastructure and user base. You will install and maintain hardware, address tickets, and contribute to project work across locations.

The role emphasizes on-site support, collaboration with IT teams, and adherence to standard operating procedures while enabling business operations to run smoothly.

Qualifikationen

• Associate degree in Computer Science, IT, or equivalent mix of education and experience.
• 1–3 years of related professional IT experience.
• Strong analytical and problem-solving abilities; able to follow written or verbal instructions.
• Comfort reading safety and operating manuals and procedures.
• Excellent communication with employees and customers at all levels.

Aufgaben

• Onboard new users and offboard exiting users to manage access.
• Respond to help desk tickets and resolve issues per SOP.
• Install, configure, troubleshoot, and maintain PCs, switches, routers, firewalls, wireless APs, printers, cameras.
• Diagnose issues quickly, document steps, and complete service loops.
• Monitor network alerts and service interruptions; respond immediately.
• Assist senior technicians with large deployments, upgrades, and software updates.
• Perform cabling, wireless, and building access maintenance and installations.
• Travel to various locations for on-site installations; stay 1 week if needed.
• Maintain documentation of resolutions, status, and time on tickets.

Kenntnisse

PC hardware & Windows OS

Networking basics

Troubleshooting

Ausbildung

Associate degree in Computer Science or IT

Tools

Onboard systems basics

Jobbeschreibung

Since 1969, Knight's Companies has grown from a single septic tank pumping truck into a trusted, family-owned leader in construction and manufacturing services. Built on quality, integrity, and customer service, Knight's Companies is committed to excellence across its Redi-Mix, Precast, Trucking, and Pumping operations.

Join our dynamic team as a Network Technician Level 1, where you will play a vital role in ensuring the seamless operation of our company's technology infrastructure. This position offers an excellent opportunity to work in a collaborative environment, providing essential technical support to our users and maintaining critical equipment to support our business objectives.

What You'll Do

• Primary focus on new users onboarding and offboarding.
• Respond and complete help desk assignments. Resolve issues in line with Knight's Companies I.T. standard operating procedures.
• Install, configure, troubleshoot, repair, and maintain PCs, switches, routers, firewalls, wireless access points, printers, cameras, and other company equipment.
• Expediently answer user calls, diagnose issues, respond quickly, and complete the service loop.
• Respond to network alerts and service interruptions immediately.
• Assist upper-level technicians with large scale deployments, upgrades, and updates of Knight's Companies various systems and software.
• Network cabling, wireless networking, and security (including cameras and building access) maintenance, repair, & installation.
• Weekly updates and maintenance as assigned.
• Participate in research, testing, design, and implementation of new technologies.
• Monitor user PCs and endpoints, perform updates and install vendor issued patches.
• Monitor user adherence to company equipment usage policies.
• Document resolution steps, progress, notes, testing, status and time on all help desk tickets.
• Consult I.T. Director about any permission level, access level, facilities access, or purchase requests.
• Assist on new projects, acquisitions, cabling, & equipment installations.
• Travel to various company locations for on-site installations and hands-on troubleshooting, sometimes requiring extended stay of up to 1 week.

What You Need to Be Successful

• Associate degree in Computer Science, Information Technology, or an equivalent combination of education and experience.
• Minimum of 1-3 years of related professional experience.
• Strong analytical and problem-solving skills; ability to address practical issues and interpret various forms of instructions (written, oral, diagrammatic, or schedule-based).
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
• Proficient in preparing routine reports, documentation, and correspondence; capable of communicating effectively with employees and customers at all levels.
• Experience providing logistical communication and technical support.
• Working knowledge of onboard systems such as Trimble, Command Alkon, Keep Truckin Electronic Logs, and SmartDrive Camera Systems (preferred).
• Excellent interpersonal and customer service skills.
• Familiarity with serial communications and embedded operating systems in a production environment.
• Familiarity with electro-pneumatic devices, operating controls, and their application in production settings.'
• General knowledge of electronic and electrical systems, components, and wiring.
• Proficiency with PC hardware, Windows OS, and computer networks.
• Highly organized self-starter with strong time management and independent judgment skills.
• Ability to communicate effectively across all organizational levels.
• Valid South Carolina driver's license with a clean driving record.
• Willingness and ability to work overtime as needed.

What We Offer

• Competitive pay
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) with Company Match
• Short-Term Disability (STD)
• Long-Term Disability (LTD)
• Company-Paid Life Insurance
• Voluntary insurance programs including Life, Critical Illness, Hospitalization, Accident and Pet Insurance.

Interested in opportunities in other Knight's Companies locations?

We're hiring across our other markets:

• Lowcountry: Charleston/Jedburg/St. George/Moncks Corner
• Midlands: Columbia/Lexington/Irmo/Blythewood/Lugoff/Sumter
• South: Aiken/Hampton/Beaufort/Okatie/Richmond Hill/Savannah

Visit our careers page to explore all openings: www.knightscompanies.com

Join our team and be part of a company that values safety, hard work and professionalism. We offer a supportive work environment, opportunities for growth, and comprehensive benefits to help you succeed in your career.

EOE