Data Centre Operations Technician

Exponential-e; Farnborough; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Birthday leave

Charity leave

Vitality health cover

Holiday purchase scheme

Job summary

Exponential-e is recruiting for a hands-on Data Centre Engineer to install, patch and configure bespoke environments across hardware platforms. You will troubleshoot faults, replace components and ensure service SLAs are met.

You will implement load-balanced Intelligent PDUs, support LAN connectivity and remote access for customer environments, and drive continuous improvement with data centre colleagues.

Qualifications

• Experience in deploying and supporting server, storage and network hardware.
• Knowledge of data centre M&E design, power, cooling and redundancy.
• Experience in Managed Hosting/Public/Private Cloud enterprise data centres.

Responsibilities

• Install, patch and configure environments for various hardware solutions.
• Troubleshoot and resolve faults, replace components within managed services hardware.
• Implement load balancing for power monitoring PDUs and ensure network access via SSH/Remote Desktop.
• Troubleshoot LAN connectivity and support remote access to customer environments.
• Collaborate with data centre teams to document procedures and improve operations.

Skills

Server deployment

Storage deployment

Network deployment

Troubleshooting

Data centre basics

Tools

NLyte

Job description

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role:

• Installation, patching and configuration of bespoke environments for various internal and external vendor solutions using a variety of different manufacturers of Network, Server and Storage Hardware
• Use internal ticketing systems and uphold fault resolution SLAs in line with contractual obligations around troubleshooting, configuration and replacement of components within a variety of managed services Hardware. (Servers, Switches, Firewalls, Storage Arrays etc)
• Installation, configuration and effective load balancing of Intelligent PDUs for power monitoring
• Troubleshoot local area network (LAN) connectivity issues and support internal teams to re-establish remote access to customer environments via SSH, Terminal Services/Remote Desktop Services or Remote Access Controllers
• Basic troubleshooting of structured cabling links between racks identifying any faults or inconsistencies and liaising with internal or external Cabling teams to repair and re-test
• Drive operational excellence and continuous Improvement within the Data Centre by working closely with the Data Centre Specialists and Mangers to establish a library of supporting procedure documentation

What you’ll need to succeed:

• Proficient in Server, Storage & Network deployment and ongoing break fix support
• Basic knowledge and understanding of Data Centre M&E Design, Power, Cooling, Redundancy etc
• Experience working in a Managed Hosting/Public and or Private Cloud Enterprise Data Centre Environment
• Deep understanding of DCIM tooling and the importance for accurate asset tracking and management – (Particularly NLyte)
• Full UK Driving License and personal car is a must for this position

What we offer:

• Involved in varied projects that make a positive impact on critical services on a local and national level
• Vibrant company culture with a wide range of events and social activities throughout the year
• Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club
• Dedicated Learning and Development team and access to a range of training, courses and certification support
• Comprehensive benefits including, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave