Network Support Engineer

Arcas Technology Ltd; Camberley; On-site; GBP 32,000 - 42,000; Full time

Job summary

Arcas Technology Ltd. in Camberley is seeking a Network Support Engineer to join its small in-house IT team. You will be the networking expert their engineers rely on and ensure head office operations run smoothly.

You will handle configuring routers/firewalls for new sites, secure IP addressing, and ongoing troubleshooting both remotely and on-site, while supporting users across devices and services such as Microsoft 365 and Azure.

Qualifications

• 3+ years in IT support or network support.
• Solid practical networking experience.
• Willingness to get stuck in.

Responsibilities

• Configure routers and firewalls for new sites.
• Set up port forwarding and secure IP addressing.
• Troubleshoot connectivity and performance remotely and on-site.
• Ensure network setups meet security standards.
• Escalate complex problems to a senior specialist.
• Build and deploy laptops and mobile devices (Apple MDM, training provided).
• Onboard and offboard users in Microsoft 365 and Azure.
• Handle everyday support requests, from Wi‑Fi to printers.
• Cabling, crimping and setup of new equipment.
• Take ownership of small projects like phone system rollouts and device refreshes.

Skills

TCP/IP

Subnetting

DHCP

DNS

NAT

VLANs

Port forwarding

Firewalls

Troubleshooting

Job description

I'm working with a growing business in Camberley that needs a Network Support Engineer to join its small in-house IT team. You'll be the networking expert their engineers rely on, and you'll also keep things running smoothly for the head office.

You don't need to be a CCNA-level specialist. You do need solid practical networking experience and a willingness to get stuck in.

The networking side

• Configuring routers and firewalls for new sites
• Setting up port forwarding and IP addressing securely, opening only what's needed
• Troubleshooting connectivity and performance issues, both remotely and occasionally on site
• Making sure network setups meet the company's security standards
• Escalating the really complex problems to a senior specialist in the team

The support side

• Building and deploying laptops and mobile devices (Apple MDM, training provided)
• Onboarding and offboarding users in Microsoft 365 and Azure
• Handling everyday support requests, from Wi-Fi to printers
• Cabling, crimping and setting up new equipment
• Taking ownership of small projects, such as phone system rollouts and device refreshes

About you

• 3+ years in an IT support or network support role
• Strong practical knowledge of TCP/IP, subnetting, DHCP, DNS, NAT, VLANs, port forwarding and firewalls
• Hands-on with kit: patching, crimping and getting things working from scratch
• Security-conscious and detail-oriented
• A self-starter who's happy to own a task, talk to people and see it through
• A full UK driving licence for occasional site visits

Bonus points for

• Network+, CCNA or similar
• Experience with Ubiquiti, Sophos, Fortinet, DrayTek or Meraki
• An MSP or field engineering background
• Cyber Essentials or ISO 27001 exposure