Network Engineer

Forward Role Recruitment; Manchester; Hybrid; GBP 31,500 - 38,500; Full time

Benefits offered by this job

Hybrid working model

25 days annual leave plus bank holidays

Private healthcare

Contributory pension

Birthday off

Gift day at Christmas

Paid wellbeing day

Free monthly breakfasts

Job summary

A growing technology firm in Manchester is seeking a Level 2 Network Support Engineer to deliver end-to-end managed solutions. You will tackle complex escalations, support Wholesale Partners, and maintain Managed LAN, WLAN, and firewall environments. The role promises exciting challenges including diagnosing network issues, engaging with various stakeholders, and contributing to a high-performing NOC team. With competitive salary and benefits, this position suits technically strong and customer-focused candidates eager to grow their careers.

Qualifications

• Experience in a network support role, ideally within an MSP environment.
• Demonstrable experience delivering Managed WiFi and Managed Firewall solutions.
• Strong background in Managed LAN environments, including VLANs, switching and routing.

Responsibilities

• Handle 2nd line support across Managed LAN, WLAN and firewall environments.
• Ensure all solutions are delivered within SLA.
• Diagnose and resolve switching, routing, RF and firewall issues.

Skills

Network support experience

Managed WiFi and Firewall solutions

Managed LAN environments

TCP/IP fundamentals

Hands-on firewall administration

Network monitoring tools

Communication skills

Education

Degree in computer networking or related field

Tools

Fortinet products

Juniper

Cisco kit

Job description

A fast-growing business are looking for a Level 2 Network Support Engineer to join their expanding NOC team. Working primarily with Wholesale Partners, you'll be delivering end-to-end managed solutions across Managed LANs, WiFi, and WLAN environments.

They're building out a genuinely strong network team and need someone with a solid MSP background, hands-on managed services experience, and a real passion for delivering outstanding service in a fast-paced environment.

If you're ready to own complex escalations, mentor junior engineers, and go deep on managed LAN, managed WiFi, and firewall environments, this is the kind of role that takes your career to the next level.

What's in It for You?

• Salary of £35K
• Hybrid working, 3 days in Manchester city centre office
• 25 days annual leave + bank holidays, with the option to more
• Private healthcare, for you and your family
• Contributory pension with life assurance
• Birthday off, moving day off, wedding bonus + day off
• Gift day at Christmas
• Paid wellbeing day, to spend however makes you happy
• Free monthly breakfasts and team socials
• Join a business at the cutting edge of full-fibre infrastructure during a period of rapid national expansion

The Role:

You'll be the go-to for complex escalations, handling 2nd line support across Managed LAN, WLAN and firewall environments and making sure everything lands within SLA. Working closely with Wholesale Partners, you'll be central to delivering end-to-end managed solutions that keep customers connected and supported.

Key Skills & Experience

• Experience in a network support role, ideally within an MSP environment
• Demonstrable experience delivering Managed WiFi and Managed Firewall solutions
• Strong background in Managed LAN environments, including VLANs, switching and routing
• Solid fundamentals across TCP/IP, DNS, DHCP, routing and switching
• Hands‑on firewall administration, preferably with Fortinet products (policy creation, VPN config, IPS management)
• Proficiency with network monitoring and diagnostic tools
• Ability to read and interpret network diagrams and documentation
• Strong communication skills, equally comfortable with Wholesale Partners, technical teams, and non‑technical customers

Nice to Have:

• CCNA, FCA, JNCIA‑MistAI or CWNA certified, or equivalent
• Experience with Juniper, Ruckus, Fortinet or Cisco kit
• Understanding of WAN and connectivity technologies including DIA, Ethernet WAN, SD‑WAN, MPLS and VPNs
• Degree in computer networking, engineering or a related field

Day to day:

Diagnosing and resolving switching, routing, RF and firewall issues, maintaining VPN configurations, and enforcing security policies, all documented properly in the ticketing system and knowledge base. Alongside the reactive work, you'll be running regular health checks and audits across the managed service estate to keep availability high and standards tight. When outages happen, you'll be producing RFO reports, coordinating with suppliers, and keeping customers informed throughout.

If you're technically strong, MSP‑experienced, and ready to take ownership in a business genuinely investing in its network and its people, APPLY NOW or email your CV to [e-mail]

*Please note: this role cannot offer sponsorship and is not suitable for graduate or short‑term visa holders*