Network Support Engineer

Kevin James Ltd; Basildon; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

KPI-based bonus

Full benefits package

Free parking

On-site EV charging

Job summary

Kevin James Ltd Basildon, Essex is seeking a Network Support Engineer to join a growing MSP. You will support and maintain client networks, troubleshoot a range of issues, and contribute to projects with Cisco and Fortinet technologies.

This role offers a partial hybrid setup after 6 months and a competitive package with bonus potential. Offering on-site parking and a modern working environment, the position emphasises growth within a team that values quality, ISO standards, and sustainable

Qualifications

• Experience in a network support or similar role.
• Strong understanding of TCP/IP, routing and switching.
• Experience with Cisco, FortiGate or similar technologies.
• Proactive, solutions-focused approach to problems.
• Strong communication skills and customer-first mindset.

Responsibilities

• Support and maintain client network infrastructure across multiple industries.
• Troubleshoot network issues for a diverse client base.
• Work on firewalls, security, switching and connectivity solutions.
• Assist with network improvements and project work.
• Collaborate with internal teams to deliver high levels of service.

Skills

Networking fundamentals

TCP/IP

Routing

Switching

Cisco

FortiGate

Problem solving

Customer service

Job description

Basildon, Essex (Partial Hybrid opportunity after 6 months)

From £32,000 + KPI Bonus + Full Benefits Package

Join a growing MSP where your workactually matters

We’relooking for a Network Support Engineer to join our experienced team supporting a wide range of clients across multiple industries.

With the KJL Group, youwon’tjust be another supportengineer,you will be working hands-on with modern networking technologies, solving real-world problems, and contributing to a team that prides itself on delivering exceptional service.

• Stable, long-term team:High levelof staff retention
• Established and trusted: delivering MSP lead services for over 30 years.
• High standardsbacked by ISO9001 for quality and ISO27001 for information security.
• Responsible business: committed to sustainability and CSR through ISO14001.
• Supportive environment: collaborative, team-led culture with strong knowledge sharing.
• Modern working environment with ample onsite parking

Whatyou’llbe doing

• Supporting andmaintainingclient network infrastructure, including technologies such as Cisco,Zyxeland Fortinet solutions.
• Troubleshooting network issues across a varied client base.
• Working on firewalls, network securities,switchingand connectivity solutions.
• Assistingwith network improvements and project work.
• Collaborating with internal teams to deliver consistentlyhigh levelsof service.

Whatwe’relooking for

• Experience ina networksupport or similar role.
• Strong understanding of networking fundamentals, including TCP/IP,routingand switching.
• Experience with Cisco, FortiGate or similar technologies.
• A proactive,solutions-focused approach to problem solving.
• Strong communicationskills and a customer-first mindset.
• Strong willingness to learn
• Exposure to a wide variety of client environments and technologies.
• Opportunities to get involved in project work.
• Ongoing learning and development as part of your role.
• Genuine opportunities to grow and advance inthe business.

Salary and benefits

• Salary from £32,000 plus KPI-based bonus.
• Free parking.
• On-site EV charging.