Regional IT Support Engineer

Artemis Clarke Ltd; Devon and Torbay; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

Artemis Clarke Ltd in Devon is seeking an experienced IT Support Engineer to become the trusted local engineer for customers across the South West. You will provide remote and onsite IT support, with hands-on troubleshooting, installations and project work.

The role combines home-based flexibility with regular site visits. You will own issues, communicate clearly, and work with Microsoft 365, Intune, Entra ID, Defender and security best practices while supporting networks.

Qualifications

• Experience in a 2nd Line Support, IT Support Engineer or MSP support position.
• Strong Microsoft 365 administration skills.
• Experience supporting Microsoft Intune and Entra ID.
• Advanced desktop, application and user troubleshooting skills.
• Good networking knowledge (switches, wireless, firewalls).
• Excellent customer service and communication skills.
• Full UK driving licence and own vehicle.
• Based in Devon with ability to travel to customer sites in the region.

Responsibilities

• Provide remote and onsite IT support to business customers.
• Act as escalation point for complex technical issues.
• Support Microsoft 365, including Exchange Online, SharePoint and Teams.
• Administer Microsoft Intune and Entra ID environments.
• Troubleshoot desktops, laptops, servers and networking equipment.
• Support Defender and cyber security best practices.
• Assist with installations, upgrades and customer projects.
• Keep customers informed throughout the support process.
• Produce clear technical documentation and customer updates.

Skills

Microsoft 365 administration

Intune management

Entra ID

Customer service

Networking knowledge

Driving license

Job description

£30,000 â?? £35,000 DOE + Mileage

Are you an experienced IT Support Engineer who enjoys building strong relationships with customers rather than spending every day behind a service desk?

Do you have experience supporting Microsoft 365, Intune, networking and modern cloud environments?

Would you like to work from home while becoming the trusted local engineer for customers across Devon and the South West?

If so, this could be an excellent opportunity.

We are recruiting for a growing Managed Service Provider delivering Modern Workplace, Microsoft 365, Azure, Cyber Security, Networking and IT Support solutions to businesses across the UK.

As the company continues to expand, they are looking for an experienced engineer based in Devon to become their technical presence across the South West.

You will work closely with colleagues based elsewhere in the UK, while taking responsibility for supporting customers throughout your region. The role combines remote technical support with regular customer site visits for hands‑on troubleshooting, installations, technical advice and project work.

This is not a position where tickets are simply passed on to someone else. You will be expected to take ownership of technical issues, communicate clearly with customers and see problems through to resolution.

What You Will Be Doing

Providing remote and onsite IT support to business customers

Acting as an escalation point for more complex technical issues

Supporting Microsoft 365, including Exchange Online, SharePoint and Teams

Administering Microsoft Intune and Entra ID environments

Troubleshooting desktops, laptops, servers and networking equipment

Supporting Microsoft Defender and cyber security best practices

Assisting with installations, upgrades and customer projects

Keeping customers informed throughout the support process

Researching and resolving unfamiliar technical problems

Working closely with colleagues across the wider technical team

Producing clear technical documentation and customer updates

What We Are Looking For

Essential

Experience in a 2nd Line Support, IT Support Engineer or MSP support position

Strong Microsoft 365 administration skills

Experience supporting Microsoft Intune and Entra ID

Advanced desktop, application and user troubleshooting skills

Good networking knowledge, including switches, wireless networks and firewalls

Excellent customer service and communication skills

Confidence working independently and managing your own workload

A full UK driving licence and access to your own vehicle

Based in Devon and able to travel to customer sites across the region

Desirable

Microsoft Defender experience

Azure administration experience

Windows Server administration

Active Directory and Group Policy

RMM and remote support tools

PowerShell

Cyber security knowledge

Microsoft certifications

Previous Managed Service Provider experience

Why Join?

Home-based role with genuine flexibility

Become the trusted local engineer for customers across the South West

Varied combination of technical support, projects and customer‑facing work

Exposure to modern Microsoft cloud and security technologies

Ongoing training and professional development

Clear progression opportunities within a growing MSP

Friendly, supportive and collaborative technical team