Network Operations Support Specialist

Luton Borough Council; Luton; On-site; GBP 28,000 - 31,000; Full time

Job summary

Luton Borough Council is seeking a Network Operations Technical Assistant to support the Network Operations Team and wider Highway Services. You will respond to enquiries, manage service requests and maintain records, ensuring accuracy and timely processing.

The role involves handling invoices, payments, liaising with utilities and contractors, processing highway licence applications under the Highways Act 1980, and coordinating Streetworks tasks while upholding financial controls.

Qualifications

• General office administration experience with strong organisational skills.
• Ability to plan, prioritise and meet deadlines, with clear written communication.
• Good attention to detail and ability to collate and analyse information.

Responsibilities

• Provide admin and technical support to the Network Operations Team and Highway Services.
• Raise and monitor invoices, process payments and maintain financial records.
• Process highway licence applications under the Highways Act 1980 (scaffolding/hoarding/skips).
• Coordinate Streetworks-related work with officers, contractors and the public.
• Assist with training course administration and ordering equipment.

Skills

Office administration

Organisational skills

Communication

Report writing

Education

Level 2 qualification in Business Administration

Tools

Word processing

Spreadsheets

Databases

Job description

Luton Borough Council is seeking a Network Operations Technical Assistant to support the Network Operations Team and wider Highway Services. You will respond to enquiries, manage service requests and maintain records, ensuring accuracy and timely processing.

The role involves handling invoices, payments, liaising with utilities and contractors, processing highway licence applications under the Highways Act 1980, and coordinating Streetworks tasks while upholding financial controls.