Network Operations Technical Assistant

Luton Borough Council; Luton; On-site; GBP 28,000 - 31,000; Full time

Job summary

Luton Borough Council is seeking a Network Operations Technical Assistant to support the Network Operations Team and wider Highway Services. You will respond to enquiries, manage service requests and maintain records, ensuring accuracy and timely processing.

The role involves handling invoices, payments, liaising with utilities and contractors, processing highway licence applications under the Highways Act 1980, and coordinating Streetworks tasks while upholding financial controls.

Qualifications

• General office administration experience with strong organisational skills.
• Ability to plan, prioritise and meet deadlines, with clear written communication.
• Good attention to detail and ability to collate and analyse information.

Responsibilities

• Provide admin and technical support to the Network Operations Team and Highway Services.
• Raise and monitor invoices, process payments and maintain financial records.
• Process highway licence applications under the Highways Act 1980 (scaffolding/hoarding/skips).
• Coordinate Streetworks-related work with officers, contractors and the public.
• Assist with training course administration and ordering equipment.

Skills

Office administration

Organisational skills

Communication

Report writing

Education

Level 2 qualification in Business Administration

Tools

Word processing

Spreadsheets

Databases

Job description

Job Introduction

Salary: £28,153 - £30,515 a year pro rata
Hours: 37 hours a week
Contract type: Internal Secondment/ Fixed Term for 18th Months

This role is available for 18 months. Internal candidates who are permanent employees of Luton Council will be appointed on a secondment basis, while external candidates and other eligible applicants will be appointed on a fixed-term contract for 18 months.

Current Luton Council employees applying for this opportunity must obtain written approval from their manager before applying (an email will suffice). A copy of this approval must be included with the application, as we will be unable to progress applications without it.

Please note this role does not attract sponsorship.

What You'll be doing

As a Network Operations Technical Assistant at Luton Borough Council, you will provide administrative and technical support to the Network Operations Team and wider Highway Services. You will be a key point of contact for members of the public, councillors and Council colleagues, responding to enquiries, managing service requests and maintaining accurate records and documentation.

The role will involve supporting the team with financial and administrative processes, including raising and monitoring invoices, processing payments, resolving queries from utilities and contractors, and maintaining accurate financial records. You will also assist with the processing of highway licence applications for scaffolding, hoarding and skips under the Highways Act 1980.

You will coordinate and progress rechargeable Streetworks-related work, liaising with relevant officers, contractors and members of the public, while ensuring appropriate administrative and financial controls are maintained. The role will also include supporting the administration of training courses and ordering essential Streetworks equipment.

What we're looking for

The successful candidate will have demonstrable experience of general office administration, with strong organisational skills and the ability to plan, prioritise and manage their own workload to meet targets and deadlines. You will be confident communicating with a wide range of people, both verbally and in writing, and able to prepare accurate reports, documents and correspondence.

You will have good attention to detail and the ability to collate, interpret and analyse information and data, while maintaining accurate manual and computerised records. Good keyboard and IT skills are essential, including experience using word-processing, spreadsheet and database software.

You will also have an understanding of equality and diversity, with the ability to recognise and appropriately respond to discrimination in service delivery or the workplace. A Level 2 qualification or equivalent experience in Business Administration is desirable.

About us

Our ambitious Luton 2040 Vision - that no-one in Luton will have to live in poverty - is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.

The people of Luton depend heavily on this council - and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?

Application Process

Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English

On occasions, we may close a vacancy early due to a very high number of applications being received.

Attached documents:

• Luton_Values_Flyer.pdf - Luton Values Flyer
• Network Operations Technical Assistant JD&PS 1.pdf - job description