Network Operations Center Engineer

ZipRecruiter; Redhill; On-site; GBP 34,000 - 38,000; Full time

Job summary

A leading telecommunications service provider seeks a NOC Engineer in Redhill. The position involves proactive system monitoring and escalation handling in a collaborative team environment. Ideal candidates will have experience in a similar customer-facing role and be eager to learn in a dynamic work setting.

Benefits

Yearly Bonus

Ongoing Training and Development

Enhanced Pension

25 Days Annual Leave

Flexible Working Week after Probation

Qualifications

• Hands-on experience working within a NOC environment (1 year preferred).
• Experience in a telecoms company is ideal.
• Willingness to learn and adapt to bespoke systems.

Responsibilities

• Serve as 1st line team lead, handling escalations from first line engineers.
• Monitor various systems proactively and liaise with internal and external stakeholders.
• Adapt to bespoke systems and support service continuity.

Skills

Customer Service

Proactive Monitoring

Solid Foundation Knowledge

Job description

Job Description

NOC Engineer

Location – Redhill, Surrey. Full time on site.

£34 – 37.5k with benefits such as bonus, private health, enhanced pension + more.

4 on, 4 off working pattern. 8-8 shifts (1 week on days, 1 week on nights).

This role is working directly for a telecoms service provider, and they are in a continued stage of growth. They are well funded are constantly winning new contracts with both the private and public sector.

These are an exciting company with 250+ headcount and offices all over the world. They work across both public and private sectors, supplying connectivity, communication and IT solutions to a range of organisations within the maritime, defence and commercial sectors.

You’ll be joining a team of 10 in the Redhill office and working in the NOC. You’ll be reporting into the head of ops, and at any given time there will be between 6-10 other engineers on your shift. They currently have 6 x 1st line engineers, 3 x 2nd line engineers 2 x 3rd line engineers and of course a team lead.

In this role, you’ll be working in essence as a 1st line team lead, dealing with any escalation that the first line cannot resolve as well as proactive monitoring of the various systems. Some of the systems here are bespoke so it is not expected that you come in and know everything, meaning we are looking for someone with a solid foundation knowledge and is willing to learn anything they don’t already know. You’ll be liaising with internal colleagues as well as external customers so that service provider background is key with this one.

Your background:

Ideally, we’re looking for someone with from a sat comms / telecoms company. Chances are, you will have worked in a similar environment in a customer facing role. This role will suit someone who's had a year or so hands on experience working within a NOC environment and is looking for their next career move.

It is a juniper bias environment, but we’re open minded in terms of vendor background.

The office is based in Redhill, so you’ll have to live in a commutable distance from there.

Benefits package is good, yearly bonus, ongoing training and development, enhanced pensions, and it’s 25 days plus with a flexible working week once probation is completed.

Next steps…

If this sounds like something you would be interested in, you have 3 options

• Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem!
• Drop Joe a private message on LinkedIn before applying and he will respond to any queries you have.
• If you are happy with what you have read, then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you don’t quite hit the mark.

We look forward to hearing from you!

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