3rd Line NOC Engineer - Provider

Hamilton Barnes; Horsham; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join a leading provider of Connected Cloud Solutions as a key technical support specialist. In this role, you will manage customer queries, mentor junior engineers, and ensure timely resolution of high-level incidents. A strong understanding of Routing and Switching technologies is essential. This position offers an opportunity for professional growth and certification support in a dynamic environment.

Qualifications

• CCNP cert (or NSE 4/5) is needed if not held currently.
• 3rd Line Support experience in a NOC environment or large technical support setting.

Responsibilities

• Provide technical support for high-level incidents and customer queries.
• Mentor and develop 2nd/3rd line engineers.
• Ensure adherence to incident management procedures.

Skills

Technical Support

Routing and Switching

Customer Service

Mentoring

Education

CCNP certification or equivalent

Job description

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Client:

Location:

Horsham, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

274b46df0e57

Job Views:

5

Posted:

02.06.2025

Expiry Date:

17.07.2025

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Job Description:

Role

Do you want to play a key role in providing top-tier technical support?

You’ll have the opportunity to join an award-winning provider of Connected Cloud Solutions.

Why you will love this role:

• Provide technical support for incoming customer queries and escalations.
• Take ownership of high-level incidents and problems, ensuring timely resolution.
• Mentor and develop 2nd/3rd line engineers, sharing your expertise.
• Ensure incident management procedures are followed with precision.

You’ll benefit from:

• Obtain a CCNP cert (or equivalent) if needed and advance your career.
• Showcase your exceptional customer service skills.
• Apply your strong understanding of Routing and Switching technologies.

This role is with a renowned provider of Connected Cloud Solutions to UK businesses, offering an opportunity to make a significant impact and grow your career in a dynamic environment.

Apply now and take your career to the next level!

• Provide technical support for incoming customer support queries and escalations from 1st/2nd Line NOC Engineers
• Take ownership and effectively manage through to the resolution of high-level escalation Incidents, Problem Tickets and Major Incidents
• Liaising with customers for any other purpose related to the support of customer service
• To mentor and aid in the development of 2nd/3rd line engineers through knowledge transfer
• Ensuring Incident Management procedures are followed
• CCNP cert (will send if the cert has lapsed etc.) or NSE 4/5 – need a cert
• 3rd Line Support – NOC environment experience or technical support in a large co
• Strong understanding of Routing and Switching (e.g. BGP, OSPF, EIGRP, L3VPN, L2VPN and VPLS technologies)