2nd Line NOC Engineer

The Stephenworks; Redhill; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading telecom service provider is seeking a 2nd Line NOC Engineer in Redhill. The role involves monitoring systems, handling escalations, and working in a team environment. Ideal candidates will have a telecoms background and be customer-focused. The company offers a competitive salary, benefits, and a supportive team culture.

Benefits

Bonus

Private Health

Enhanced Pension

Ongoing Training

25 Days Holiday

Qualifications

• Experience in a telecoms company preferred.
• Willingness to learn new systems.

Responsibilities

• Monitor systems and handle escalations from 1st line engineers.
• Liaise with internal colleagues and external customers.

Skills

Customer Facing Role

Solid Foundation Knowledge

Education

Telecoms Background

Tools

Juniper

Job description

Join to apply for the 2nd Line NOC Engineer role at The Stephenworks

1 week ago Be among the first 25 applicants

Join to apply for the 2nd Line NOC Engineer role at The Stephenworks

Location Redhill, Surrey. Full time on site.

£35 37.5k with benefits such as bonus, private health, enhanced pension + more.

4 on, 4 off working pattern. 8-8 shifts (1 week on days, 1 week on nights).

This role is working directly for a telecoms service provider, and they are in a continued stage of growth. They are well funded are constantly winning new contracts withboth the private and public sector.

These are an exciting company with 250+ headcount and offices all over the world. They work across both public and private sectors, supplying connectivity, communication and IT solutions to a range of organisations within the maritime, defence and commercial sectors.

Youll be joining a team of 10 in the Redhill office and working in the NOC. Youll be reporting into the head of ops, and at any given time there will be between 6-10 other engineers on your shift. They currently have 6 x 1st line engineers, 3 x 2nd line engineers 2 x 3rd line engineers and of course a team lead.

In this role, youll be working at 2nd line, dealing with any escalation that the first line cannot resolve as well as proactive monitoring of the various systems. Some of the systems here are bespoke so it is not expected that you come in and know everything, meaning we are looking for someone with a solid foundation knowledge and is willing to learn anything they dont already know. Youll be liaising with internal colleagues as well as external customers so that service provider background is key with this one.

Your Background

Ideally, were looking for someone with from a telecoms company. Chances are, you will have worked in a similar environment in a customer facing role. Maybe youre already at 2nd line or maybe youve been at 1st line for a few years and are looking for the next step in your career then this could be the role for you. It is a juniper bias environment, but were open minded in terms of vendor background.

The office is based in Redhill, so youll have to live in a commutable distance from there.

Benefits package is good, yearly bonus, ongoing training and development, enhanced pensions, and its 25 days plus with a flexible working week once probation is completed.

Next steps

If this sounds like something you would be interested in, you have 3 options

Call Joe White at CRG TEC to find out more. We are really open about the role and the opportunity so if you need to find out more before committing. No problem!

Drop Joe a private message on LI before applying and he will respond to any queries you have.

If you are happy with what you have read, then attach a copy of your CV to this advert and Joe White will give you a call to discuss further or get back to you if you dont quite hit the mark.

We look forward to hearing from you!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT System Training and Support

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