NOC & Field Service Engineer

ZipRecruiter; St Albans; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the EV sector is looking for a NOC & Field Service Engineer to maintain and oversee the UK's charging network. This pivotal role involves managing charger availability, supporting Field Service Partners, and enhancing performance through data analytics. The ideal candidate thrives in a fast-paced environment, possesses strong customer service skills, and has relevant electrical qualifications.

Benefits

Competitive salary

Excellent secondary benefits

Dynamic working environment

Qualifications

• 2 years of experience in a similar role in Mechanical & Electrical or EV Industry.
• Understanding of Electrical components for EV installations.

Responsibilities

• Monitor and conduct maintenance of the charger network installed base.
• First point of contact for UK Field Service Partners.
• Document and optimize operational processes.

Skills

Customer service

Analytical

Communication

Process optimisation

Team Player

Education

GCSE standard or Electrical City & Guild Qualification

Job description

Job Description

We are working with a global EV infrastructure partner to hire a NOC & Field Service Engineer to

manage the installed base of chargers. You will be responsible for monitoring and maintaining the UK network and supporting the Customer Service Team to create a truly reliable infrastructure for EV drivers. You will also be responsible for ensuring our reactive and proactive maintenance is executed and to act as a first point of contact for our Field Service Partners (FSPs).

This is a role for someone who wants to work in a fast paced environment, and who can blend agile thinking to deliver first-of-a-kind projects, with the implementation of robust processes to automate and continuously innovate. You are the kind of person who enjoys working at pace and taking responsibility for getting things done.

Responsibilities:

• Responsible for monitoring and conducting maintenance (both preventative and reactive) of the charger network Installed Base.
• Responsible for managing and using the UK Assets Database and to collaborate with the wider Team to develop analytic dashboards and reports to improve performance and reliability.

Your tasks will include:

• Operate the Network to ensure charger availability and an adequate and timely response to charger faults.
• Make sure the Electrical Installation Condition Report Program (EICR) as well as the Planned Preventive Maintenance (PPM) schedules are maintained and executed.
• First point of contact for UK Field Service Partners.
• Provide detailed FSP data for Management to optimize the UK FSP relationships and performance.
• Maintain the data integrity of the UK Assets Database
• Documenting and optimizing operational processes as required
• Act as first point of contact for internal and external escalations in the UK regarding charger issues in the field
• Monthly Performance Reporting

Skills and Experience:

• Educated to GCSE standard or Electrical based City & Guild Qualification.
• Must have 2 years of experience in a similar role in the Mechanical & Electrical or EV Industry.
• An understanding of Electrical components used on EV installations.
• Customer service and communication skills, both written and verbal as you will support key client customer meetings and liaise with external contractors.
• Asset management experience and expertise to monitor and improve network performance, using data and dashboards to drive performance improvement and cost reduction.
• Analytical and reporting skills to monitor and improve network performance
• Process optimisation skills.
• A real Team Player.

On Offer:

• A challenging role with significant responsibility and the opportunity to be a key team player in an innovative and rapidly growing sector.
• The opportunity to implement scalable solutions within European operations and collaborate with international teams.
• A competitive salary and excellent secondary benefits. Salary Shown is not guaranteed.
• A dynamic working environment where innovation and collaboration are key.