Network Operations Center Engineer

ZipRecruiter; London; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading telecommunications provider seeks a Japanese-speaking NOC Engineer for their London Docklands office. This operational support role requires monitoring and managing a large-scale global network, with essential skills in TCP/IP and incident management. The position offers competitive salary, shift allowances, and extensive career development opportunities within an international workforce.

Benefits

Shift allowances

Fully covered commuting costs

Ongoing training opportunities

Career growth potential

Qualifications

• Experience with server or firewall infrastructure support is essential.
• Prior experience in NOC or data centre operations is advantageous.
• Fluency in both English and Japanese is required.

Responsibilities

• Monitor and manage international network infrastructure.
• Perform first-line and second-line fault investigation.
• Provide operational support while communicating in English and Japanese.

Skills

TCP/IP

MPLS

Networking protocols

Network monitoring

Troubleshooting

Analytical skills

Incident management

Verbal communication (English)

Written communication (Japanese)

Tools

Cisco networking hardware

Job description

Job Description

NOC Engineer – Japanese Speaking

Location: London Docklands, London

Salary: £29,000 + Shift Allowance + All Commute Costs Paid

About the Company

A global Tier 1 telecommunications provider delivering network, cloud, and data centre solutions to enterprise clients worldwide is seeking a GNOC Engineer to join their London-based Network Operations Centre (GNOC). This is an excellent opportunity to work at the heart of a major international operation within a mission-critical environment.

About the Role

This is a shift-based operational support role within a 24/7 environment, responsible for the proactive monitoring, fault management, and operational support of a large-scale global network and infrastructure platform.

Shift Pattern:

• 4 Days On / 4 Days Off
• 1x Early Shift: 8:00am – 8:00pm
• 3x Late Shifts: 12:00pm – 12:00am or 1:00pm – 1:00am

Key Responsibilities

• Monitor and manage international network infrastructure, ensuring high availability and optimal performance
• Perform first-line and second-line fault investigation and incident management across network, server, and security environments
• Escalate and coordinate with third-line support teams and external vendors where necessary
• Provide operational support and communicate with international teams and enterprise customers in both English and Japanese
• Document incidents, maintain shift handover reports, and follow operational procedures
• Support hands-on work within the London Docklands data centre environment when required

Essential Skills & Experience

• Solid understanding of TCP/IP, MPLS, and networking protocols
• Experience with server or firewall infrastructure support
• Hands-on experience with Cisco networking hardware ()
• Strong troubleshooting, analytical, and incident management abilities
• Excellent verbal and written communication skills in both English and Japanese
• Prior experience in NOC, GNOC, or data centre operations would be advantageous

What’s On Offer

• Competitive salary of £29,000
• Additional Shift Allowance
• All commuting costs fully covered (including late and weekend shifts)
• The chance to work within a large, international enterprise infrastructure environment
• Ongoing training and professional development opportunities
• Career growth potential within a global organisation