Network Operations Analyst, GNOC – Onsite UK Shifts

Visa; Ham; On-site; GBP 42,000 - 56,000; Full time

Job summary

Visa GNOC team is seeking an Associate Network Analyst to perform shift work, detect and mitigate network issues, and respond to events affecting connectivity for Visa clients and internal services. You will gain exposure to SD-WAN, Cloud and payment-product technologies, with primary responsibilities including incident management, ticket tracking, and escalation as needed.

On-site role under GO Flex Model, with alternating shifts.

Qualifications

• Bachelor's degree or 3+ years of relevant work experience.
• Experience in incident management and ticket handling.
• Basic networking knowledge including routers, switches, and firewalls.

Responsibilities

• Communicate effectively throughout the incident management process.
• Follow documented support procedures to resolution or escalation.
• Track, update and resolve incident tickets in the system with thorough documentation.
• Assess incident priorities and escalate to prevent impact on Visa services.
• Familiar with Visa-proprietary and industry-standard monitoring tools.
• This is an onsite position under the GO Flex Model.
• Work in alternating shifts: 3 days/week or 5 days/week from 07:00 to 18:00 UK time.

Skills

Networking

Incident management

Communication

Cloud tech

Scripting Python

Tools

Cisco

Juniper

ServiceNow

AWS

Job description

Visa GNOC team is seeking an Associate Network Analyst to perform shift work, detect and mitigate network issues, and respond to events affecting connectivity for Visa clients and internal services. You will gain exposure to SD-WAN, Cloud and payment-product technologies, with primary responsibilities including incident management, ticket tracking, and escalation as needed.

On-site role under GO Flex Model, with alternating shifts.