Network Operations Analyst (Graduate)

Inbound Talent; Bathgate; On-site; GBP 16,800 - 28,000; Full time

Job summary

Inbound Talent in Bathgate, United Kingdom, is hiring a Graduate NOC Analyst to join an on-site support team. The role operates on a 12-hour day/night shift rotation and requires you to work in the office, with no remote option.

The position offers a salary up to £28,000 plus benefits and is a permanent, full-time, on-site post. Suitable candidates will have NOC exposure and the ability to perform under SLA constraints.

Qualifications

• Proven experience working in a NOC or supporting enterprise networks.
• Eligibility for SC Clearance.
• Experience with LEO (Starlink) solutions advantageous.
• Exposure to Ubiquiti solutions advantageous.
• Ability to work in a high-pressure SLA-driven environment.

Responsibilities

• Act as part of a night shift NOC team supporting a critical client base.
• Provide first-line and escalated technical support alongside Network Engineering and Service Delivery teams.
• Resolve networking incidents and service requests while maintaining high customer satisfaction.
• Log and manage faults and service requests in the CRM system.
• Perform initial diagnostics and resolve incidents at first contact where possible.
• Work within SLAs to ensure timely resolution of issues.
• Handover outstanding issues between shifts clearly and accurately.
• Keep customers informed of progress with up-to-date records.
• Configure and troubleshoot networking technologies including Starlink, Private 5G, switches, routers, modems.
• Liaise with third-party engineers and suppliers to support fault resolution.
• Provide remote support for field engineering teams.
• Monitor networks with monitoring tools and escalate to third parties as needed.
• Operate in an ITIL-aligned service environment.

Skills

NOC experience

SC clearance eligibility

SLA-driven

Attention to detail

Strong communication

Tools

Starlink systems

Private 5G

Ubiquiti

Job description

Bathgate, United Kingdom | Posted on 07/28/2026

Job Title: NOC Analyst (Graduate) - Day & Night Shift Rotation

Location: Bathgate

Salary: Up to £28,000 + benefits

Type: Full-time, permanent | In-person | Day & Night shift

The Role

We are currently recruiting on behalf of our client’s Network Operations Centre (NOC). Our client is an authorised Starlink and Amazon LEO reseller, one of the leading providers in the UK, with a global operational footprint. They are seeking a Graduate NOC Analyst to join their established support team. This role is based on-site at their Bathgate office and operates on a 12-hour shift pattern, covering both day and night shifts.

Please note this position requires you to be in the office during shifts, remote working will not be considered for this position.

Responsibilities

• Act as part of a night shift NOC team supporting a critical client base
  
• Provide first-line and escalated technical support alongside Network Engineering and Service Delivery teams
  
• Resolve networking incidents and service requests efficiently while maintaining high levels of customer satisfaction
  
• Log and manage faults and service requests within the company’s CRM system
  
• Carry out initial diagnostics and aim to resolve the majority of incidents at first point of contact
  
• Work within strict SLAs to ensure timely resolution of issues
  
• Ensure accurate handover of outstanding issues between shifts
  
• Keep customers informed of progress and maintain clear, up-to-date system records
  
• Configure and troubleshoot networking technologies including Starlink systems, Private 5G, switches, routers, and modems
  
• Liaise with third‑party engineers and suppliers to support fault resolution
  
• Provide remote support, configurations, and link checks for field engineering teams
  
• Actively monitor networks using network monitoring tools
  
• Escalate issues appropriately to third‑party suppliers when required
  
• Operate within an ITIL‑aligned service environment
  

Requirements

• Proven experience working in a NOC or supporting enterprise networks
  
• Eligibility for SC Clearance
  
• Experience with Low Earth Orbit (LEO) solutions (advantageous)
  
• Exposure to Ubiquiti solutions (advantageous)
  
• Ability to perform consistently in a high-pressure, SLA‑driven environment
  
• Strong attention to detail and excellent communication skills
  
• A customer‑focused approach alongside solid technical capability
  
• Private medical insurance
  
• On‑site parking
  
• Company pension
  
• Non‑contractual annual bonus based on personal and company performance